Critical Environments Operator II

CyrusOne • Allen, TX

119d

About The Position

Under the direction of the Senior Facility Manager, this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned): Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned. Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager. Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets. Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance. Act as “Smart Hands and Feet” for client requests. Perform Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers. Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests. Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling. Troubleshoot issues related to critical cabling infrastructure using test equipment and certify circuits end to end. Build circuits in online database network management tool, perform circuit audits, and assist in special projects as required. Perform Level 1 response on Windows servers for non-managed and managed clients - Level 1 response consists of initial troubleshooting of incidents reported by the client or the monitoring platform: -Initial troubleshooting of incidents -Reboot -Hardware swap -Setting up new customers Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work. Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents. Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load. Performs duties to ensure that high standards of workmanship are being met. Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager. Available for 24/7/365 work and emergency corrective maintenance or action activities. Complies with all Corporation, and EHS requirements and programs, as provided.

Requirements

• Demonstrated desire to provide the highest levels of customer service.
• Strong verbal and written communication skills.
• Good problem solving and decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Knowledge of reflectance, length and decibel loss within test equipment.
• Knowledge of Visio and AutoCad is a plus.
• Knowledge of ITIL framework and service level standards is a plus.
• Willingness to adjust hours as required by the business.

Nice To Haves

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines.
• 5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center(s).
• Knowledge of network copper and fiber termination methods.
• Familiarity with Work Order Control procedures and Computerized Maintenance Management Systems.
• Experience with subcontractor and vendor contract management.
• Experience with managing key performance indicators.
• Experience with capacity planning and reporting.

Responsibilities

• Effectively complete assigned tasks in the Operations & Maintenance program of the Data Center.
• Understand and apply the Owner’s building operations rules.
• Use and teach others to use the Computerized Maintenance Management system (CMMS).
• Act as 'Smart Hands and Feet' for client requests.
• Perform Level 1 response on Windows servers for both non-managed and managed clients.
• Install customer orders including cabinet or cage setup, office setup, cross-connects, and cable tests.
• Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling.
• Troubleshoot issues related to critical cabling infrastructure.
• Build circuits in online database network management tool and perform circuit audits.
• Coordinate with contractors and vendors for maintenance and project work.
• Respond to building system alarms prioritizing critical load preservation.
• Provide equipment and system operational modifications.
• Ensure compliance with Company, government, and client policies.

Benefits

• Equal opportunity employer.
• Reasonable accommodation for qualified individuals with disabilities.
• Recognition as a Top Work Place by USA Today.
• Commitment to core values such as community, agility, respect, and ethics.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 251-500 employees