Critical Environment Technician Manager

Microsoft • Phoenix, AZ

398d • $74,100 - $182,200

About The Position

The Critical Environment Technician Manager at Microsoft is a strategic leadership role within the Regional Operations Center, responsible for overseeing critical environment technicians and ensuring operational excellence in data centers. This position focuses on driving performance, reliability, and continuous improvement while navigating complex operational challenges. The manager will enhance their technical knowledge of data center infrastructure and cloud services, contributing to the success of Microsoft's cloud operations.

Requirements

• High School Diploma, GED, or equivalent AND 3+ years of mission-critical services experience in environments such as data centers or related fields.
• Ability to work 12-hour shifts, including evenings, nights, weekends, and holidays.
• Experience in managing people and leading teams in a technical environment.

Nice To Haves

• 6+ years of mission-critical services experience in high-availability environments.
• 1+ year of people management experience.
• Experience in specialized areas such as mechanical, electrical, or controls fields.

Responsibilities

• Oversee and manage a team of critical environment technicians, ensuring high standards of operational excellence.
• Model Microsoft values and leadership principles to empower and coach team members.
• Conduct inspections and supervision of critical environment-related facility equipment for safety and performance.
• Monitor and analyze equipment performance, utilizing telemetry and control systems.
• Lead incident response teams for abnormal conditions impacting operations, coordinating corrective repairs.
• Guide and mentor team members on maintenance and troubleshooting of complex systems and equipment.
• Develop and implement emergency operating procedures and standard operating procedures for incident management.
• Ensure compliance with safety and security requirements in all operations and maintenance activities.

Benefits

• Career Rotation Programs
• Diversity & Inclusion training and events
• Professional certifications
• Health insurance
• 401k
• Paid holidays
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 10,001+ employees