Critical Customer Manager - Walmart

Compana Pet Brands • Bentonville, AR

9d • Hybrid

About The Position

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come. We are actively seeking a Critical Customer Manager to join our growing organization and help us Nurture What You Love! This role’s primary responsibility will be building and maintaining strong relationships with Walmart while ensuring revenue/profit plans are secured. As our Critical Customer Manager, you’ll make an impact by: Developing and executing an item-level forecasting system for Compana Pet Brands (CPB) within Walmart D8 Pet. Leading and supporting the creation of account strategies and annual operating plans that deliver CPB’s budget goals and meet Omni distribution, shelving, merchandising, and pricing expectations at the category level. Owning and driving the execution of annual Line Reviews across cross‑functional teams for the D8 category. Building and maintaining strong relationships with customer partners by interacting with Merchant/Buyer teams to ensure successful execution of the customer category plan. Leading cross-functional collaboration with merchants, marketing, and product teams to design and activate “Store to Digital” customer journeys that increase digital penetration and market share. Owning P&L management for the account by overseeing key levers including list price, sales allowances, rebates, markdowns, trade marketing spend, and customer investments (e.g., retail media, customer data) at the category level.

Requirements

• Effectively communicate in English, in both verbal and written forms.
• Bachelor’s degree and 10+ years of CPG experience across marketing, business development, or sales.
• Cross-functional operational expertise, including monthly sales forecasting and end‑to‑end supply planning with customers.
• Deep understanding of customer distribution networks and key performance metrics, such as fill rate, on‑time delivery, vendor lead times, in‑stocks, POS, and Nielsen data.
• Exceptional communication, negotiation, and financial acumen, with a proven ability to build relationships and execute effective sales strategies internally and with customers.
• Strong organizational and prioritization skills, with the ability to work independently or collaboratively while demonstrating high professionalism, motivation, and accuracy.

Responsibilities

• Developing and executing an item-level forecasting system for Compana Pet Brands (CPB) within Walmart D8 Pet.
• Leading and supporting the creation of account strategies and annual operating plans that deliver CPB’s budget goals and meet Omni distribution, shelving, merchandising, and pricing expectations at the category level.
• Owning and driving the execution of annual Line Reviews across cross‑functional teams for the D8 category.
• Building and maintaining strong relationships with customer partners by interacting with Merchant/Buyer teams to ensure successful execution of the customer category plan.
• Leading cross-functional collaboration with merchants, marketing, and product teams to design and activate “Store to Digital” customer journeys that increase digital penetration and market share.
• Owning P&L management for the account by overseeing key levers including list price, sales allowances, rebates, markdowns, trade marketing spend, and customer investments (e.g., retail media, customer data) at the category level.

Benefits

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level