Critical Care Flight Dispatcher | Mercy Health Life Flight Network

Bon Secours Mercy Health • Lima, OH

16h • Onsite

About The Position

Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Requirements

• Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred)
• Basic Life Support (BLS) (required)
• Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
• Ohio Paramedic (preferred)
• High School Diploma/GED (required)
• Associates Degree or higher (preferred)
• 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)
• 9 months experience as System Status controller Transport Medicine (preferred)
• 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)
• Operations Control Specialist Training (preferred, but required within 6 months of employment)
• Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment)
• Type accurately 25-30 words per minute
• Analyzing data or information
• Understand medical terminology
• Transport scheduling
• Business writing skills
• Computer Skills
• Ability to understand and interpret laws and regulations.
• Basic Mathematical Skills
• Public relations skills
• Phone / email etiquette
• Soft/Interpersonal Skills: Attention to detail
• Critical thinking
• Teamwork
• Active listening
• Safety focused
• Emotional intelligence
• Conflict management
• Adaptability
• Collaboration
• Time management
• Learner Attitude

Nice To Haves

• Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred)
• Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment)
• International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
• Ohio Paramedic (preferred)
• Associates Degree or higher (preferred)
• 9 months experience as System Status controller Transport Medicine (preferred)
• 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred)
• Operations Control Specialist Training (preferred, but required within 6 months of employment)
• Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment)

Responsibilities

• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner.
• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.
• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center.
• Ensures all billing paperwork is completed accurately.
• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.
• Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible.
• Initiates appropriate protocols regarding notification and determination of patient destination.
• Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan.
• Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills.
• Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities.
• Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area.
• Demonstrates critical thinking abilities when triaging patient transports and making decisions.
• Makes decisions in an independent and high stress environment.
• Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77)

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees