Crisis Triage Specialist - Crisis Response Services - Sunday-Wednesday 12PM-10:30PM

Frontier Behavioral Health•Spokane, WA

3d•$26 - $32

About The Position

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment. SHIFT AVAILABLE: Sunday-Wednesday - Swing Shift (12PM - 10:30PM) - This is eligible for added shift differential to the base pay listed below.

Requirements

Bachelor’s degree in behavioral health related field
Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders
Knowledge of all WAC and RCW requirements for Crisis
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
Ability to work autonomously

Nice To Haves

Two years of experience serving individuals with behavioral health needs
Experience with crisis intervention, including risk assessments

Responsibilities

Provide initial and follow-up phone triage, assessment, and de-escalation services for individuals who are in an emotional or behavioral health crisis, including those referred for Involuntary Treatment Act (ITA) services.
Provide referral services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis, including linkage to a Designated Crisis Responder (DCR).
Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
Work in collaboration with the Lead Manager to ensure that case response is met for ITA/CIT WAC and contractional time frames. Also ensure that any high-risk cases are brought to the Lead Manager in a timely manner.
Be the liaison employee that works between the RCL and the DCRs for continuity of care of crisis intervention.
Required to manage 10 to 20 active Crisis Response Cases
In collaboration with clients and their support system, develop stabilization and safety plans.
Complete comprehensive documentation which supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
Follow up on referrals made regarding at risk/high risk persons to ensure stabilization and/or services obtained.
Participate in Peer Review, supervision, in-center educational and administrative meetings as directed.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Obtain and maintain knowledge of WACs and RCWs related to crisis response services and Involuntary Treatment Act and DCR Protocols.
Others duties as Assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!