Crisis Triage Specialist - 988 Line - Crisis Call Diversion -PART-TIME Saturday & Sunday 7PM-7:30AM

Frontier Behavioral Health•Spokane, WA

2d•$26 - $32•Remote

About The Position

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH. SHIFT: PART-TIME (.6 FTE) Saturday & Sunday 7PM-7:30AM - This shift has shift differential of 17.46% add to the the base pay as outlined below. The Crisis Call Diversion with 988 and 911 recognizes the importance of strong relationships between public safety answering points (PSAPs) and 988 centers to ensure individuals in crisis receive services that support their needs, safety, and well-being. The Crisis Triage Specialist (Crisis Call Diversion) will receive crisis calls as a direct and warm transfer from 911, PSAPS, emergency dispatchers, and/or law enforcement. The Crisis Triage Specialist conducts risk assessments and develops safety plans with or on behalf of individuals whose health or safety is in danger because of emotional distress, or a mental health or substance use crisis. The Crisis Triage Specialist collaborates with individuals, family, and community partners to develop and implement viable, less restrictive alternatives to hospitalization, assists with inpatient treatment, linkage to services and resources, and referrals to mobile crisis response teams or Designated Crisis Responders.

Requirements

Bachelor's degree in the Behavioral Health field
Must submit for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
Ability to work in a fast-paced, high stress milieu and effectively collaborate with PSAPs, emergency dispatchers, and law enforcement to support the safety of individuals in crisis.
Demonstrate a combination of technical, interpersonal, and emotional skills to effectively triage and support calls transferred from 911, PSAPs, and emergency dispatchers.
Strong engagement and customer service skills, empathy, ability to remain calm, professional and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to gain knowledge of all WAC and RCW requirements for crisis and best practices for 988 and diversion initiatives.
Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socioeconomic status.
Demonstrate evidence of critical thinking, decision-making ability, and problem-solving skills.
Knowledge of community resources is necessary to assist callers with viable resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs
Experience with crisis intervention, including risk assessments.

Responsibilities

Effectively receive warm transfer calls from Spokane Regional Emergency Communication Center (SREC/911), Public Safety Answering Points (PSAPs), emergency response dispatchers, and/or law enforcement, ensuring individuals in crisis are appropriately assessed, triaged, supported, and linked with appropriate services and resources that meet their needs.
Provide crisis triage services to individuals requesting assistance or third-party referral sources to provide community stabilization services to the identified individual in crisis.
Complete risk assessments to determine if the caller is at risk for suicide, homicide, and/or grave disability and who may need an immediate response, which may include referrals to Law Enforcement, mobile crisis outreach teams, DCRs, and/or Active Rescue to maintain the individual’s safety or the safety of others.
Must be able to manage multiple calls in a professional and engaging manner.
Assist clinical staff with follow-up phone calls as requested and appropriate.
In collaboration with clients and their support system, develop stabilization and safety plans.
Complete comprehensive documentation that supports the safety plan as indicated.
Possess an in-depth knowledge of community resources and the ability to access resources to support and address client needs.
Accept delegation and follow through with specific expanded assignments and responsibilities within the FBH system, including quality improvement teams, task groups, committees, consultations, mentoring, and training.
Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
Other duties as assigned by the agency or supervisor.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Signing Bonus!
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!