Crisis Technology Project Manager

Sibylline•Austin, TX

6d•Onsite

About The Position

We are looking for a Crisis Response Systems Manager to join us embedded in our client’s Crisis Communication and Active Threat (CCAT) team, supporting the Global Threats & Crisis Management (GTCM) team. The GTCM team employs sophisticated monitoring and notification technologies to assist the client during a crisis. The Crisis Communications Project Manager oversees projects that construct and maintain the crisis communications framework used to monitor and respond to global threats. In this role, you will leverage workflow and technology expertise to ensure the highest services for GTCM and across the client footprint. You will also provide technological support to a 24/7 team of analysts spread across the USA, UK, and Singapore as part of a tight-knit operation providing actionable intelligence and advice to decision makers. This is a full-time on-site role working in our client’s Austin, TX office. The working hours are 9 am – 5 pm Monday to Friday, with the occasional out-of-hours and weekend work requirements to support crisis response.

Requirements

Deep interest and/or expertise in the crisis management and business continuity fields
Proficiency with Wrike project management software
Advanced presentation and visual creative skills in Keynote or similar presentation software
Advanced written and verbal communication skills
Experience in providing concise briefings to management with short turnaround times
Ability to distil complex ideas into simple tasks and execute efficiently and effectively
Experience building partnerships and working with others to meet shared objectives
Organized, methodical, and detail-oriented in all aspects of work
Exceptional time management skills with the ability to multitask and prioritize work
Capable of anticipating challenges and proposing solutions
Willingness to travel occasionally.
Bachelor’s degree in Crisis Management, Systems Technology, or a relevant field from an accredited college or university, or equivalent professional experience in similar field
Minimum of 2 years of experience with crisis management systems (Everbridge/VCC, Ontic, Veoci, Jira or similar systems)
Minimum of 3 years’ experience in corporate security, crisis management, and/or project management
Minimum of 2 years of Project Management experience

Nice To Haves

Technical experience in mass notification tools (preferably Everbridge) preferred

Responsibilities

Manage projects to advance GTCM initiatives by leveraging technology enhancements and implementing procedural improvements by gathering and synthesizing requirements for new technology enhancements in threat intelligence feeds, platforms, and tools to ensure GTCM's operations
Support the CCAT and GTCM team in the administration and development of key systems, especially the Everbridge Visual Command Centre (VCC) and other tools
Deliver timely, sustainable, and innovative technology solutions to improve GTCM’s monitoring, notifications, and threat management to include developing super-user knowledge of Everbridge, Ontic, Veoci, Jira, and crisis management tools and technology
Coordinate with the client’s Information Systems and Technology team, external vendors, and cross-functional teams to drive development efforts
Build workflows, policies, and training to support crisis communications, specifically involving the client's Emergency Alerts
Benchmark to establish industry best practices and apply standards for the team in support of the technology budget, tool maintenance, testing, and quality control

Benefits

Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
Dental Insurance – Fully Employee Paid
Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
Flexible Spending Account and Dependent Care Spending Account
Long Term/Short Term Disability – Sibylline pays 100% for employees
Basic Life and AD&D Insurance – Sibylline pays 100% for employees
401(k) with up to 5% company matching
20 paid days accrued per year
24 hours sick time per year frontloaded
Employee Assistance Plan (EAP)