Crisis Support Specialist

OKLAHOMA MENTAL HEALTH COUNCIL•Shawnee, OK

8h•Onsite

About The Position

The Crisis Support Specialist provides essential support to staff within the Crisis Unit. This role encompasses a variety of duties including assisting with group and individual activities, monitoring the unit to ensure safety, managing paperwork, and performing basic cooking and cleaning tasks. The specialist is responsible for effectively listening and responding to consumers, reporting observations to nurses for progress notes, and completing necessary documentation. They maintain regular contact with consumers to coordinate activities on the unit and participate in recreational activities while prioritizing the safety of both staff and the high-risk consumer population. The position requires a strong awareness of the high-risk environment, adherence to detailed procedures, and often involves maintaining one-on-one contact with high-risk consumers. Crisis Support Specialists also assist team members in verbal and physical interventions to ensure consumer safety, help with program-related cooking and cleaning, and monitor and purchase supplies such as games, refreshments, and other necessary items. Continuous professional development is expected through participation in ongoing in-service education, staff meetings, workshops, and seminars. The role demands the ability to manage diverse tasks and adapt quickly to changing demands, as well as supporting the facilitation of Care Plans for consumers.

Requirements

High School Diploma or equivalent
General skill in exercising independent judgment, tact, patience, and understanding
Availability to work flexible hours

Nice To Haves

Experience working with adults with mental illness in a community setting and/or community mental health agency

Responsibilities

Assists nurses with various group/individual activities, including set up and clean up
Listens and responds effectively to consumers, reports observations to nurse for progress notes, assists and completes paperwork for various duties
Applies knowledge to identify issues and internal problems
Maintains contact with consumers as required to coordinate activities on unit
Participates in recreational activities while ensuring safety for staff and high-risk consumer population
Demonstrates awareness in high-risk environment; follows detailed procedures and maintains contact (at times 1:1) for high risk consumers
Assists team members in verbal and physical interventions to ensure safety of consumers
Assists in basic cooking and cleaning for program needs (if applicable)
Monitors supplies and coordinates or makes purchases to assure necessary items are available including games, supplies, refreshments, etc
Participates in ongoing in-service education as required
Attends staff meetings, workshops, and seminars as required
Executes a wide variety of tasks and changes focus quickly as demands change
Supports and assists with the facilitation of Care Plans for consumers
Performs other duties as required