OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

The Opportunity Alliance•South Portland, ME

14d•$23•Remote

About The Position

The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL) . Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely! You will have opportunities for growth and development and the skills you learn in this job will be helpful for any career path. We look forward to bringing you on board! The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others. The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers. Have you had a personal experience dealing with mental illness with a family member or friend? Do you want to gain a new skill that will allow you to help others? Have you ever worked in a call center? We can help you transfer that experience over. An interest in increasing your knowledge and skills to help people with mental illness?

Requirements

Associate Degree required
A year or more of crisis or mental health related experience preferred
Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.
Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
The ability to learn and understand written crisis call documentation skills.
The ability to manage complex tasks effectively.
Demonstrated ability to work effectively with complex information to address challenging situations
Ability to become familiar with DSM-V information.
Ability to work independently as well as in a team environment.
Flexible schedule is required.
Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.
The ability to use telephone, instant messaging and chat technology.
Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list

Nice To Haves

Previous experience working in a call center, customer service environment is a plus

Responsibilities

Work with callers to assess presenting problems and psychosocial stressors
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Use effective programmatic systems to support the effective monitoring Progress toward performance measures
Work collaboratively with Crisis Response Services in the eight Districts across the State.

Benefits

Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement – offered once per year through an application process
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

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