Crisis Support Specialist – Full-Time or Part-Time (3rd Shift)

Crisis Nursery•Urbana, IL

21h•$18 - $21

About The Position

Crisis Support Specialist manages Crisis Nursery’s 24/7 crisis line. Responsibilities include scheduling crisis care, ensuring adequate supervision of children, and documenting services. The Crisis Support Specialist greets and directs individuals entering the facility, works with families to schedule care, conducts intakes/exit interviews, identifies and responds to family needs, and makes referrals. The Crisis Support Specialist reports to the Director of Programming.

Requirements

Ability to deal effectively with children and families in crisis
Communicate effectively with other staff, supervisors, and volunteers.
Work as part of a team to complete duties and meet agency needs.
Work with diverse economic, cultural, and racial backgrounds.
Effective time management and organizational skills
25 years of age or older preferred.
Bachelor’s degree in Social Work, Psychology, Child Development or a Related Field is preferred
Background in crisis intervention, general counseling
CPR / First Aid certification, or be willing to complete certification
Ability to work both independently and collaboratively to make decisions under pressure in a fast-paced, ever-changing environment.
Ability to work with other staff on shift to ensure proper care of children and that daily duties are completed.
Ability to communicate effectively.
Committed to the Nursery’s mission and values.
Ability to bend from a standing position
Ability to lift and carry up to 40 pounds
Ability to hear a child speaking or crying

Responsibilities

Answers Crisis Line, schedules crisis care, and directs phone calls to the appropriate staff person.
Schedules children, prioritizes families, and maintains a safe ratio of children: adults.
Completes all parent intake and exit interviews.
Performs detailed health assessments (body chart if appropriate) of each child upon intake.
Conducts family assessments and surveys with clients; takes appropriate action when needed to follow up on results.
Ensures all paperwork is correct and updated, including data collection and client files.
Provides families with detailed information about their child’s time at the Nursery.
Performs follow-up calls to all Crisis Nursery clients and makes referrals to Strong Families Program, when appropriate.
Maintains the Program Office by greeting individuals, keeping office supplies stocked, orders meals, calls the laundry services, and ensures all paperwork is up-to-date and completed.
Assists in training new staff and interns on Program Office responsibilities.
Ensures the needs of families are identified and referrals are made if necessary.
Collaborates with the Children’s Specialist regarding daily volunteer information and the care and scheduling of children.
Coordinates introductions between new volunteers and the Children’s Specialist.
Assures a healthy, safe and clean environment for children.
Interacts with children while following the Crisis Nursery philosophy.
Attends team meetings, all-staff meetings, and program office meetings.