Crisis Support Specialist

NATIONAL YOUTH ADVOCATE PROGRAM•Columbus, OH

6d•$22 - $23•Remote

About The Position

The remote Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth Advocate Program. This position is responsible for assisting with afterhours calls from the answering service to provide support, answer questions, address comments and/or concerns and respond with the appropriate actions. Working at NYAP Phone reimbursement

Requirements

Bachelor’s degree from an accredited school in human services, social work or behavioral/social sciences.
1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred
Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
Valid driver’s license
Reliable personal transportation
Good driving record
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Responsibilities

Assist with after-hours inbound calls from the answering service.
Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications to custodial agencies.
Assess service recipient and community partner needs.
Provide telephone support to callers.
Notify on-call staff of incidents that require regional intervention.
Manage afterhours placement referrals received while on shift.
Consult with regional staff as needed to identify appropriate matches for youth referred.
Coordinate with custodial agencies, foster parents, and the region to make placements.
Complete all placement paperwork.
Assist with locating afterhours emergency respite as needed.
Assist foster parents to de-escalate crisis situations.
Document all interventions and behavioral health services provided via phone.
Log data regarding afterhours calls and placement requests.
Assist with completion of required documentation for placements made during the day.
Provide follow up communication to regions.
Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.
Notify the referral source of the outcome of the referral.
Complete Medicaid documentation when applicable.
Other duties as assigned.