Crisis Support Advocate

The Spring of Tampa Bay • Tampa, FL

283d

About The Position

Responsible for promoting safety, security, and cleanliness of the shelter. Provide empowerment based, survivor-focused crisis intervention, conflict resolution, safety planning, and support for survivors in the shelter and on the hotline.

Requirements

• Bachelor's degree in behavioral science preferred or two years of related social service experience.
• Must have knowledge of community resources.
• FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test.
• Valid Florida Driver's License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
• Must be able to pass and maintain a Level II background check.
• Must be eligible to be sworn as a Deputy Clerk of The Circuit Court.
• Computer skills are required.

Responsibilities

• Present, friendly, and welcoming throughout the shelter.
• Intakes for Shelter that provides interview that assesses for risk and safety planning.
• Help with belongings and provides a tour of shelter.
• Provide survivor focused, trauma informed crisis intervention.
• Document survivor services in database.
• Prepare rooms for new intakes, which includes packing and cleaning and Laundry.
• Maintain health standards of the facility. Ensure cleanliness of shelter common areas, including communal refrigerators and dining areas.
• Request, Sort and restock donations.
• Provide information/referrals and personal advocacy services to survivors as needed in person and on the hotline.
• Exit interviews.
• Transportation.
• Pet Program coordination and assistance.
• Family Activities.
• Outreach contacts-Roberta/RC Harrison cards.
• Make participant files.
• Accompaniment and advocacy to Adults and children during community agency meetings.
• Clerical duties-update spreadsheets, monthly reports, update resident documents.
• Monitor security cameras and entrance gates.
• Process after hours and Weekend Injunctions for Protection.
• Report maintenance concerns for follow up.
• Provide basic needs- food, personal care items, health needs, and clothing.
• Provide shelter orientation group.
• Pick up and sort mail.
• Attend weekly case conference.
• Attend regularly scheduled supervision.
• Assists with food service and daily nutrition count.
• Answers the crisis hotline, text and chats, assesses for risk, and plans for safety.
• Provides callers and residents of the shelter with resources, information/referrals, DV education, and emotional support.
• Performs other related duties as assigned.
• Attend trainings pertinent to the profession.

Benefits

• Demonstrates maturity and good judgment.
• Must be able to work with a culturally diverse community with sensitivity and professionalism.
• Knowledge of domestic violence and victim issues, including advocacy activities, statutes and impact on children.
• Understands and maintains confidentiality of shelter activities and participants at all times.
• Reliable transportation required.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees