Crisis Specialist

University of Rochester•City of Rochester, NY

2d•$19 - $26

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Functions as a professional member of the Department of Psychiatry's Crisis Call Line and Virtual Mental Health Urgent Care, serving complex patients in mental health crisis via telephonic and telepsychiatry interventions. Provides expertise with regard to community resources and facilitates continuity of care via communication with the patient and providers.

Requirements

Associate's degree 2 years experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience
Availability to work a flexible work schedule including occasional evenings and weekends, effective communication and teaching skills, and the ability to empathize families and/or support systems

Nice To Haves

Ability to speak Spanish, Vietnamese or be fluent in American Sign Language, preferred
Family Peer Advocate, preferred

Responsibilities

Monitors/navigates the Virtual Mental Health Urgent Care work queue and facilitates connection of patients to providers in the DexCare platform and EHR. Ensures demographic and insurance information is accurate and updated.
Facilitates collaboration with community agencies, PCPs, therapists, and law enforcement agencies as necessary at the request of the mental health providers to coordinate care in the moment.
Carries out strategies for implementation of treatment recommendations and interventions by: establishing contact with the patients, family members, and various service providers; assuring appropriate utilization of support services in the community; and takes initiative for suggesting appropriate community services that would enable the patient to function at his/her optimal level in the community.
Maintains contact with service providers to assess: appropriateness of placement; continued progress of patients; and other supplemental needs of patients.
Implements the proper intervention strategies with minimal supervision.
Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources.
Maintains current knowledge of and supports the policies and procedures of community resources, assists patients with identifying their needs and providing and/or connecting them with appropriate community resources.
Participates in education and training for provision of services to patient in psychiatric crisis.
Participates in data collection for Crisis Call Line and Virtual Mental Health Urgent Care services.
Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making with clinical leadership team to provide referrals and connections to those resources.
Other duties as assigned.