Crisis Specialist (Mon-Thur)

Mindoula Health•Detroit, KY

8d•$23 - $24•Remote

About The Position

24/7 Crisis Specialist- 100% Remote Mindoula is a next-generation population health management company supporting individuals with complex behavioral health, medical, and social needs. Using technology to scale the human connection, our multidisciplinary teams provide 24/7 support to underserved populations, helping members stay safe, connected, and engaged in care. As a 24/7 Crisis Center Case Manager, you’ll be a key member of Mindoula’s crisis response team, providing real-time support to members experiencing behavioral health crises. You’ll respond via phone, text, and chat, assess risk, de-escalate crises, develop safety plans, and coordinate appropriate follow-up care—all while working collaboratively within a multidisciplinary team. This role operates on a scheduled shift within a 24/7 coverage model, including potential nights, weekends, and holidays. Details: Full-time; Monday - Thursday 9 pm to 7am EST Compensation: $23.08 to $24.04 per hour ($48,000 to $50,000 a year) based on education and experience What You’ll Do:

Responsibilities

Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety.
Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated
Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response.
Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety.
Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required.
Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.).
Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate.
Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems.
Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services.
Perform Other Duties as assigned.