Crisis Specialist, Psych

University of Rochester • Rochester, NY

395d • $39,686 - $53,602

About The Position

The Crisis Specialist position at the University of Rochester involves providing support to complex mentally ill patients in crisis within the psychiatric units of Strong Memorial Hospital. The role focuses on ensuring patient well-being through engagement, monitoring, and communication, while also facilitating a therapeutic environment. Crisis Specialists are integral members of the Rochester Community Mobile Crisis Team, responding to crises and working collaboratively with other healthcare professionals to de-escalate situations and provide emotional support.

Requirements

• Associate's degree in a health-related field required.
• 2 years of experience in human services.
• Experience in a psychiatric crisis or emergency setting preferred.
• Ability to speak Spanish, Vietnamese, or be fluent in American Sign Language preferred.
• Must possess a valid New York State Driver's license and a satisfactory driving record required.

Nice To Haves

• Experience in a psychiatric crisis or emergency setting preferred.
• Ability to speak Spanish, Vietnamese, or be fluent in American Sign Language preferred.

Responsibilities

• Support mentally ill patients in crisis within the Psychiatric units at Strong Memorial Hospital.
• Provide patients with engagement through discussion, activity, and availability to support them in establishing emotional well-being.
• Proactively recognize moments of stress for the patients and provide additional support to help maintain a therapeutic environment.
• Support patient well-being through monitoring self-care tasks, support in difficult conversations, and attendance during court hearings.
• Assist patients to ensure there is a clear understanding of their needs and expectations of safe behaviors on the unit.
• Monitor/ensure safe transport of patients from the emergency to inpatient settings.
• Respond to crises or warning signs of crisis noted by other providers.
• Support the de-escalation of patients by providing emotional and tangible support to regain behavioral control.
• Communicate with unit staff and Department of Public Safety to provide unified support of the patient in psychiatric crisis.
• Engage in physical interventions under the discretion of nursing staff to ensure patient and staff safety.
• Engage in crisis debriefing with patients and staff following interactions.
• Ensure follow-up communication is constructive, understandable, learning-focused, and relationship-restorative with the patient.
• Document daily activities, including logging patient preferences and time spent on support.

Benefits

• Competitive compensation range of $19.08 - $25.77 per hour.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree