Crisis Services Advocate
About The Position
We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing crisis intervention services, including Agency Intakes, walk-in services, peer support and psychoeducational groups, answering the 24/7 Crisis Line, needs assessments, safety planning, information and referrals, assessing level of risk, and providing information about crime victim’s rights and agency services. Reports to: Executive Program Director of 24 hour and Crisis Response Supervises: Assigned volunteers and interns This position is grant-funded and will continue only if sufficient grant or external funds are available. Denton County Friends of the Family, Inc. is an equal opportunity employer.
Requirements
- Bachelor’s degree in social work, psychology, or related field
- Strong communication and organizational skills
- Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions
- Ability to lift 25 lbs
- Ability to easily climb stairs
- Ability to sit for long periods of time
Nice To Haves
- Excellent oral and written Spanish highly preferred
Responsibilities
- Provide safety planning and crisis intervention for victims of Domestic Violence and Sexual Assault
- Conduct intakes with new clients
- Assess client needs and connect clients to resources and agency programs
- Apply knowledge and experience to client interventions, decision making and problem solving
- Provide telephone screening for shelter eligibility
- Dispatch Survivor Advocates to Denton County Hospitals for victims of Domestic Violence and Sexual Assault
- Provide appropriate community resource referrals during intakes and hotline calls
- Provide information regarding protective orders, crime victim’s compensation, Child Protective services, and all DCFOF agency services during intakes and crisis calls
- Coordinate connection with mobile crisis unit when necessary for caller’s with suicidal ideation
- Provide Crisis Intervention for Outreach clients
- Provide on-call support for emergency shelter and crisis line
- Facilitate peer support and/or psychoeducational classes for clients
- Provide quality assurance monitoring for crisis services documentation and service delivery
- Maintain client files and records with confidentiality with accurate and complete documentation
- Collect and report statistical data reflecting the services provided in a timely manner
- Maintain availability to work a flexible work schedule that includes evening, weekend and Holidays as scheduled
- Participate in DCFOF staff and education meetings as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
