Crisis Response - Senior Manager

Verizon•Houston, TX

22h•Onsite

About The Position

The Sr. Manager for the Verizon Frontline Crisis Response Team (CRT) serves as a crucial link between Verizon's advanced network capabilities and providing emergency wireless communication equipment to public safety professionals and first responders. This role involves developing strategies to leverage Verizon Frontline assets, strengthening relationships with public safety agencies, and identifying sales opportunities while protecting the existing customer base. The primary responsibility is to act as a tactical field leader, deploying emergency wireless communication equipment and resolving communication challenges for public safety during both crisis and non-crisis events, such as severe weather, wildland fires, training exercises, and planned events. This position specifically leads all Verizon Frontline Crisis Response Team activities within the Southern Texas Region.

Requirements

A degree or 6 or more years of relevant work experience.
Must live within the Greater Houston, TX area.
Ability to respond to emergencies with little to no notice 24/7 and perform over multi-day deployments in physically demanding, austere conditions.
Valid state driver’s license and pass DOT certification.
Must be comfortable towing trailers, attaching trailers to towable assets and maneuvering emergency mobile assets on paved and unpaved roadways.
Ability to routinely present and professionally articulate all aspects of the Verizon Frontline program to public safety professionals and others in both small and large settings.
Have a practical and analytical knowledge base and/or the ability to rapidly interpret the functionality of consumer and commercial 4G and 5G communication products.

Nice To Haves

A degree
Experience with Public Safety Communications systems (e.g., Statewide LMRs).
Deep knowledge of cellular 4G/5G technologies and RF terminology and concepts.
Project management experience with large-scope, long-term projects.
Prior experience in Law Enforcement, Fire, EMS or military, or the public safety community.

Responsibilities

Serve as the bridge between Verizon’s advanced network capabilities and providing emergency wireless communication equipment for public safety professionals and first responders during their time of need.
Develop strategies that leverage Verizon Frontline assets to strengthen Verizon’s position with public safety agencies.
Create inroads for sales opportunities while assisting in defending our existing customer base.
Serve as a tactical field leader deploying emergency wireless communication equipment.
Solve routine and complex communication challenges for public safety professionals and first responders during times of crisis and non-crisis events—ranging from severe weather, wildland fires, training exercises, and planned events.
Act as the primary lead for all Verizon Frontline Crisis Response Team activities within Southern Texas Region.
Lead preparedness and prevention work in partnership with sales, customers, and industry advocates to strengthen Verizon’s role in public safety.
Cultivate strong relationships with new and existing public safety and emergency management agencies, government entities, military, tribal organizations and community organizations to grow and expand the Frontline brand.
Leverage CRT engagements to promote the adoption of 4G/5G cellular technology, creating new revenue opportunities for Public Sector sales teams.
Partner with Network, Product, Marketing, State Government Affairs, System Performance, Site Acquisition, and Legal teams to influence local and state wide policies regarding the adoption of cellular technology for mission-critical communications.
Develop strategies to assist public safety customers in adopting Push-to-Talk (PIT) technology, ensuring interoperability with complex legacy Land Mobile Radio (LMR) systems in addition to the benefits of 4G to 5G migration.
Attend Trade Shows and Field Events and articulate the value and benefits of the Frontline Crisis Response Team and any deployable mobile asset with a heightened level of professionalism, expertise, and presence.
Respond to emergencies with a company issued vehicle with little to no notice, activating market resources as needed and coordinating the execution of established CRT tactical plans.
Have general knowledge and speak to any Verizon Frontline mobile asset, including SPOT, Generator, Wireless Emergency Communications Centers (WECCs), Cell on Wheels (COWs), Cell on Light Trucks (SatCOLTs), etc.
Coordinate requests and deploy emergency network coverage, utilizing various satellite solutions, power solutions, and devices (smartphones, MiFi’s, 4G and 5G router solutions, wi-fi access points and mesh networks, general concepts of RF propagation) to support first responders.
Manage relationships with internal departments (Network, Product, PR, Senior Leadership, etc) and work with them to ensure deliverables are met that support the Verizon Frontline mission.
Manage and maintain deployable Frontline resources, including ensuring all deployable equipment is kept up to date with its current firmware/software updates and are charged if applicable.
Keep all online databases up to date and perform data entries prior to, during and/or immediately after a deployment/event.
Ensure practicing, training and labeling deployable resources so that technical acumen is of the highest standard, and be prepared to be tested and required to show this acumen.

Benefits

Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
Matched 401(k) savings plan.
Up to 8 company paid holidays per year.
Up to 6 personal days per year.
Paid parental leave.
Adoption assistance.
Tuition assistance.
Other incentives.
Opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.