Crisis Prevention Specialist

JWCH Institute • Los Angeles, CA

31d

About The Position

Under direction of the Director of Safety and Security, the Crisis Prevention Officer provides safety and security support for the Wesley Center for Community Health.

Requirements

• Minimum high school diploma or equivalency
• Two years’ experience in security or customer service environment
• Ability to assist with the collection of patient’s valuables.
• Experience handling confidential documents and detail-oriented.
• Ability to use data base program of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
• Ability to communicate clearly verbally and in writing
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Must be able to frequently prepare reports and logs in a neat and legible manner.
• Assisting with emergency and behavioral health personnel with aggressive patient situations.

Responsibilities

• Responsible for providing a safe and secure environment, fostering an optimal living environment and acting as a deterrent to unsafe or poor behavior by patrolling the units.
• Must be able to work extended shifts when emergency situations warrant.
• On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants.
• Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of security officers.
• Maintains the security of confidential documents.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat.
• Must be able to work in all areas, spaces, and grounds in and surrounding the medical center.
• Performs internal/external patrols of the medical center and campus buildings.
• Performs other clerical duties
• Administrative tasks
• Assist clients in walkers and wheel chairs if needed.
• Provides escort services and protect the safety of others.
• Answer phones and sign clients in/out of building when needed
• Coordinate for deliveries, and U.S. Mail
• Discusses any patient information only with appropriate personnel when related to the care being provided,
• Maintains confidentiality for all documents that contain patient identifier information,
• Observes and respects confidentiality of information in regards to fellow employees.
• Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,
• Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
• Observes department guidelines to conduct personal business during breaks and lunch hour,
• Projects a positive professional image and adheres to organizational dress code.
• Maintain DAR reporting and other reports for security
• Participates in assigned staff and other meetings, and in-service training meetings
• Performs other duties and tasks as may be required or assigned.

Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED