Crisis Management and IT Disaster Recovery Lead

MongoDB

10d•Remote

About The Position

We are seeking an experienced Crisis Management and IT Disaster Recovery Lead to lead and evolve MongoDB’s programs for managing crises and recovering critical IT systems during major incidents. This role is vital to safeguarding MongoDB’s IT infrastructure, ensuring service resilience, and protecting customer trust and business operations during unexpected disruptions. As the Crisis Management and IT Disaster Recovery Lead, you will lead efforts to ensure MongoDB’s ability to respond to IT and product disruptions, maintaining high availability and reliability. Partnering with IT, engineering, security, product, legal, and executive teams, you will implement centralized strategies that align with MongoDB’s mission. You will also drive clear, effective communication during crises to ensure transparency and maintain customer trust. This role can be based remotely in the United States region.

Requirements

Bachelor’s degree in IT Management, Information Systems, Cybersecurity, or a related field (Advanced degree preferred or certifications such as CBCP, CISM, CISSP)
8+ years’ experience managing IT disaster recovery and crisis management programs in enterprise-scale technology, SaaS, or cloud-focused environments
Proven track record of leading incident and crisis response efforts, including managing large-scale disruptions while minimizing business impact
Expertise in designing and implementing IT disaster recovery strategies across multi-cloud platforms (AWS, Google Cloud, Microsoft Azure)
A Deep understanding of IT operations, infrastructure management, provisioning/deprovisioning processes, and disaster recovery methodologies
Familiarity with compliance frameworks like ISO 22301, SOC 2, and NIST, with demonstrated success in audits and organizational certifications
Strong leadership skills with the ability to collaborate effectively across diverse teams, including IT, operations, security, and engineering

Responsibilities

Design, implement, and lead MongoDB’s enterprise-wide crisis management program, addressing incidents that impact the company, including IT outages, system failures, cybersecurity events, and other operational disruptions
Develop and maintain clear protocols for identifying, escalating, and resolving crises efficiently to protect business operations, customer trust, and company-wide resilience
Collaborate with cross-functional teams across all departments—including IT, security, engineering, operations, product, and legal—to ensure contingency plans align with organizational priorities and service-level agreements
Develop and execute MongoDB’s IT disaster recovery frameworks to restore critical infrastructure, services, and applications in alignment with recovery time objectives (RTOs) and recovery point objectives (RPOs)
Continuously assess and refine disaster recovery readiness through simulations and tests to validate system robustness and recovery protocols
Optimize MongoDB’s disaster recovery capabilities, focusing on aspects such as tooling redundancy, provisioning/deprovisioning processes, SaaS vendor dependencies, and other infrastructure immaturity concerns
Collaborate with the engineering and IT teams to ensure seamless integration of recovery strategies into multi-cloud infrastructures
Establish detailed, scalable policies and frameworks for IT disaster recovery and crisis management readiness
Ensure MongoDB’s practices adhere to compliance standards such as ISO 22301, NIST, and SOC 2, while maintaining preparedness for audits and regulatory reviews
Centralize ownership of IT disaster recovery planning within the organization to enhance accountability and consistency across departments
Partner with MongoDB’s TT&E (Testing, Training, and Exercise) Manager to ensure IT disaster recovery and crisis management plans are integrated into organization-wide training and simulation efforts
Provide subject matter expertise tailored to IT-specific scenarios to complement existing training programs
Collaborate on mock tests and exercises to validate preparedness and fine-tune response plans, ensuring MongoDB’s workforce remains aligned and equipped to handle potential IT crises