Crisis Intervention Supervisor - Phoenix Fire Community Assistance Program
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About The Position
The City of Phoenix Fire Department's Community Assistance Program (CAP) is dedicated to providing exceptional on-scene crisis intervention services for behavioral health, substance use, and victim assistance within the community. The CAP aims to deliver high-quality service and resources through professionalism, while honoring diversity and inclusion, and striving to enhance the well-being of both the community and its employees. As part of its expansion, the program is increasing its capacity to ten Crisis Response units and nine Behavioral Health units, necessitating the hiring of several Crisis Intervention Supervisors. These supervisors will play a crucial role in the intake and dispatching of behavioral health units, working closely within the Fire Department Regional Dispatch Center. They will respond to calls from Phoenix Police Communications requesting behavioral health units, ensuring that community members receive timely and effective support during crises. The responsibilities of the Crisis Intervention Supervisor include overseeing both professional and paraprofessional Crisis Intervention Specialists and contract employees, such as peer support specialists. The supervisor will perform various administrative duties to support the Community Assistance Program, Behavioral Health, and Crisis Response units. They will assist community members who have experienced traumatic events or crises related to behavioral health or substance use, responding to 9-1-1 calls as part of a co-response unit with fire or police personnel. This role involves completing assessments of needs, evaluating danger to self or others, and utilizing motivational interviewing techniques to determine eligibility for social services. The supervisor will also identify barriers to services, provide short-term counseling and case management, and facilitate transportation to higher-level care facilities or social service agencies. Additionally, they will be responsible for conducting yearly performance evaluations and supervising master-level interns. Successful candidates will be expected to work collaboratively with other supervisors and across organizational lines, demonstrating strong customer engagement and de-escalation skills. They will need to respond efficiently to high-level referrals and resolve customer concerns diplomatically. The position requires a high degree of independence, with the ability to make sound decisions in accordance with regulations and established agency policies. Non-traditional work hours, including nights, holidays, and weekends, may be required, with shifts structured as either 8-hour days for five days or 10-hour days for four days. The ideal candidate will possess the ability to work with a diverse group of individuals and maintain a positive work environment that encourages input and feedback from those being supervised.
