Crisis Intervention Specialist (On Call)

Candeo

13d

About The Position

At Candeo we are looking for team members who can serve as a vital resource to the Crisis management Team by responding to client emergencies, someone that can support clients in crisis while providing training and support to new and existing staff. Applicants must reside in the Des Moines Metro area to ensure they can promptly respond to emergencies. Candeo is a non-profit that is focused on helping, supporting, and teaching people to live their best lives. We are committed to nurture an inclusive culture and a learning-based work environment to our employees. now to learn more!

Requirements

Bachelor's degree in psychology or related field or an equivalent combination of education and experience
One year experience with CMI required
Proof of Automobile Insurance
Valid Class C Iowa Driver's License
Valid telephone and mailing address
Ability to respond to calls within 15 minutes
Ability to respond in-person within 30 minutes
Ability to travel in counties served by Candeo
High level of literacy in spoken and written English
Demonstrated effective interpersonal skills
Ability to maintain calm in a crisis
Ability to learn new technology
General understanding of Mental Health supports
Motivational Interviewing, C3, ASIST, Skills System trained or will be trained within 1st year of hire
Ability to pass organizational training
Ability to set appropriate staff/client boundaries
Ability to manage time and territory and the demands of working with numerous clients
Ability to learn working knowledge of the community
Ability to work successfully, unsupervised
Ability to negotiate and handle conflict as necessary
Must be able to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks
Possess a motor vehicle that meets the required operational and maintenance guidelines, that are in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo's Motor Vehicle Guidelines.

Responsibilities

Demonstrates knowledge, understanding and implementation of the client's Life Plan/Success Plan, in accordance with client's preferences.
Follows established safety practices and procedures to ensure a safe and healthy environment for clients and the organization.
Works effectively within a team to enhance service delivery while respecting the right to privacy of the client, and confidentiality requirements of Candeo.
Uses initiative to think creatively, learn and grow, while following through with the challenges of the position.
Models and uses good decision-making skills and accesses appropriate resources to assist in developing quality services for clients. Success Plans
Acts as an on-call resource to the CAPS Team by responding to client emergencies as required
Ability to maintain on-call schedule including one evening per week and one shift for two weekends per month, with adjustments as needed to fill the schedule with absences and time off for other team members.
Conducts on-site debriefs with staff who have been involved with a crisis.
In conjunction with the CAPS Team, supports clients in crisis while providing training and support to new and existing staff
Performs administrative duties including reviews of, crisis plans, attending CAPS meetings and/or training new staff
Regular involvement with MOD, Managers, Law enforcement and Mobile Crisis Unit.
Solicits the priorities and preferences of clients and communicates those to the team as needed to enhance service delivery.
Attends organizational and client-specific training and provides documentation of certifications required for employment with Candeo
Complies with documentation policies by submitting accurate and timely paperwork, including progress notes, CAPS Response forms within 24 hours, timesheets, expense logs and other required reports.
Maintains documentation of services provided that clearly and legibly reflects the client's goals, staff intervention and support, client response and progress made. This may include completion of Success Plans, On-call response forms; and/or any other documentation required for the CAPS position.