Crisis Intervention Specialist

Pacific Clinics • Fairfield, CA

66d • $21 - $26

About The Position

Pacific Clinics is the leading community-based nonprofit provider of mental health and substance use disorder services. For over 150 years, we have offered high-quality behavioral health, educational and support and social services at no cost to the individuals and families we serve. Reaching more than 100,000 Californians each year, Pacific Clinics offers hope through culturally responsive, trauma-informed and research-based care. Pacific Clinics offers comprehensive behavioral health services, support and social services and education services to individuals and families who are eligible for Medi-Cal across California. Mobile Crisis services for Solano County will include the provision of emergency crisis intervention services to Solano County residents - both youth and adults - who are acutely suicidal, homicidal, or gravely disabled. Services include phone crisis screening and triage; in-person crisis evaluation and crisis intervention services; and linkage to an appropriate level of follow-up service including, but not limited to, referring individuals to the crisis stabilization unit (CSU) or a local emergency department (ED).The Mobile Crisis Unit will deliver - in partnership with local law enforcement, the CSU, local EDs, and Solano County Behavioral Health (SCBH) - a coordinated system of crisis services. Works within the vision, mission, and philosophy of the agency. Within a team process, develops a strength-based relationship with client in the context of a mental health or behavioral crisis. Intervenes with individuals presenting with crisis behaviors including but not limited to agitation, aggression, active psychosis, suicidal ideation and/or self-injury. The position requires shift-based work in which individuals are responding to community or Crisis Stabilization Unit based crisis on immediate emergency requests from individuals, community partners, law enforcement or family members/natural supports. The position will require at times joint response with law enforcement officers. Will participate in the crisis assessment and triage including the screening for dangerous situations, weapons, and other high risk environmental factors. Responsible for crisis de-escalation and stabilization in situations that have the potential for becoming volatile in nature. Responsible for linking to community resources. May search, locate, and engage individuals' or youth's natural supports. May assists with transitioning/transporting individuals or youth to the lowest level of care needed. Works independently in the individuals' or youth's home and in a variety of community and/or treatment settings. May require certification in restraint certification.

Requirements

• High school diploma or GED required.
• Bachelors Psychology preferred.
• One (1) year experience working in the mental health field. Healthcare/Medical - Social worker
• If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.
• Interpersonal skills and the ability to write and speak in a grammatically correct manner required.
• Excellent customer service.

Nice To Haves

• 1 year working with children or adults
• BA/BS in related field preferred
• Speak, read, and/or write another language is highly desirable.

Responsibilities

• May support mental health crisis hotline by gathering information, supporting callers and identifying needs related to current crisis situation. May provide phone stabilization and resourcing as needed. Provides crisis assessment and de-escalation of adults or youth who are experiencing an acute mental health or behavioral crisis and may be presenting as a danger to themselves or a danger to others.
• Participates in information gathering and decision making related to involuntary psychiatric holds as Lanterman Petris Short laws and regulations.
• Provides direct billable mental health services, documents in alignment with MediCal regulations, and achieves set productivity expectations.
• Engages and supports family members and other natural supports in the midst of an acute psychiatric crisis which includes psychoeducation related to de-escalation strategies, steps to secure home environments specifically related to weapons, dangerous items, substances that could put the client at risk of harm to self or others.
• Facilitates transport of individuals on 5150 holds including providing clinical information to accepting hospitals or CSU/other psychiatric facilities. Remains with client until transport has arrived and client safety enroute to accepting facility.
• Assists individuals with identifying triggers, unmet needs, psychosocial factors that are contributing to ongoing acute mental health crisis. Utilize strengths-based approach to develop a comprehensive risk management and safety plan to support the client in stabilizing the behaviors that may present as danger to themselves others after the conclusion of service.
• Provides linkage, referrals and resources in the community based on identified needs which may include but not limited to mental health services, substance use services, housing supports, and additional identified social services.
• Driving to adults or youth in crisis in the location identified.
• Position specific duties and responsibilities may vary depending upon program.
• Performs other responsibilities, as assigned, to support department/business needs.
• Participates in crisis intervention, de-escalation training for law enforcement and other community stakeholders.

Benefits

• Benefits eligibility starts on day ONE!
• We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees