Crisis Intervention Officer

Banner Health • Chandler, AZ

1d • Onsite

About The Position

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position requires the incumbent to work effectively as a part of an interdisciplinary team, providing critical resources and support to individuals in crisis. Performs assigned security duties promptly and accurately. Works varied assignments and shifts. Provides guidance and assistance to other security officers and leaders with incidents involving an individual in crisis.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Diverse security experience as normally obtained through two years of security related experiences.
• Must possess excellent communication, interpersonal skills, sound judgement, and strong safety skills to effectively defuse volatile situations.
• Must be able to demonstrate the ability to perform physical requirements of the position.
• Must successfully complete 40-hour crisis intervention team course and annual in-service training.
• Capabilities will be demonstrated through the successful completion of similarly related skills testing.
• Comprehension and correlation of law, policies/procedures and standards.
• Must participate and promote collaboration, as well as provide excellent customer service.
• Requires critical thinking skills and ability to quickly assess situations and determine appropriate response in escalated conflict, security and emergency situations.
• Must maintain required security certifications.
• Must possess a valid driver’s license and be eligible for coverage under the company auto insurance policy.
• Employees hired on or after January 1, 2019 will need to successfully demonstrate the physical requirements before starting in the role. Employees hired before January 1, 2019 must be able to successfully demonstrate the physical requirements by December 31, 2019. If upon initial evaluation, an employee is unable to successfully demonstrate the physical requirements, there will be a quarterly assessment administered. This physical skills assessment will then be conducted on an annual basis and employees must successfully meet the requirements to remain in role.
• Employees must possess a Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• Employees working at Banner Behavioral Health Hospital must sign a Criminal History Affidavit upon hire.

Nice To Haves

• Additional related education and/or experience preferred.

Responsibilities

• Responds to mental health emergencies and crisis. Uses verbal de-escalation and crisis intervention strategies, along with Banner Health and/or community resources available, to assist in effectively resolving the crisis peacefully.
• Develops and maintains relationships with technicians, nurses, therapist, physicians, law enforcement, community resources and others in the prevention, response and continued support of crisis intervention services.
• Patrols and inspects facility frequently to assist in maintaining a safer and more secure environment. Assists employees with security related matters, mediate disputes, conduct interviews, conduct searches, enforces parking regulations and traffic control. Serves as a security subject matter expert.
• Assists medical staff in restraining and handling troubled/combative patients. Ensures security policies are being followed. Patrols unoccupied areas and sets the alarms when appropriate. Locks and unlocks facility doors at prescribed times. Conducts money pick-ups from departments, logs pick-ups and successfully delivers the contents to the appropriate destination department. Releases bodies from the morgue, ensuring that all paperwork is complete. Checks alarms to ensure they are in proper working order. Escorts patients, visitors and employees when required for security purposes. Participates in security training designed for staff.
• Maintains current knowledge of applicable laws and regulations. Performs “citizen arrest” and demonstrate critical thinking skills during extremely stressful situations as needed.
• Appropriately and effectively utilizes assigned non-lethal weapon according to policy and training.
• Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors. Maintains an accurate log of all relevant security activities during each shift. Based on area of assignment may assist in the maintenance and preservation of confidential health documents including scanning into electronic patient health information systems.
• Professionally testifies in criminal court, mental health court, state hearings and review boards when required.
• This position must interact with and support all levels of end users throughout the facility, including security officers, technicians, nurses, therapist, physicians, visitors, and patients. This position will coordinate activities with facility and system levels. This position must collaborate and interact with all levels of management and staff, other healthcare members, and the community for the purpose of supporting crisis intervention services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees