Crisis Hub Volunteer Coordinator

Common Ground • Bingham Farms, MI

6d • $25 - $27

About The Position

Common Ground is seeking a Crisis Hub Volunteer Coordinator to be a part of the Common Ground Crisis Hub (CGCH) team. The Common Ground Crisis Hub (CGCH) Volunteer Coordinator will deliver services and supervision that support the program’s daily functions and operations on the phone, online, and in the community. The CGCH will perform a mixture of duties including registration, dispatch, and crisis intervention via phone when needed. Specifically, the CGCH Volunteer Coordinator will answer calls on the CGCH as scheduled and cover absences. The CGCH Volunteer Coordinator will act as the liaison with the Survivors of Suicide Loss group and the Survivors of Homicide Loss group offered by the Crisis Hub. The CGCH Volunteer Coordinator will update and enhance resources for the Crisis Hub. The CGCH Volunteer Coordinator will coordinate activities and education aimed at supporting the community and the agency regarding suicide prevention. Lastly, this position will actively recruit volunteers and interns for Common Ground, serve as their advisor, educator, and liaison, and facilitate retention and engagement activities.

Requirements

• High school diploma or GED
• A minimum of two (2) years of Crisis Intervention experience
• Satisfactory completion of Common Ground’s Crisis Intervention Training
• Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST)
• Demonstrated experience utilizing the Caplan Model of Crisis Intervention

Nice To Haves

• Previous leadership experience, preferred
• Experience as a front office Medical Assistant (preferred)

Responsibilities

• Answer the CGCH phone and engage in direct telephonic support of individuals who reach out to Common Ground
• Apprise Program Manager of any unusual events, including completing Incident Reports in a timely manner, as well as staffing and coverage issues
• As needed, serve as a team leader in the absence of the CGCH Program Manager
• Facilitate/coordinate the Survivors of Suicide Loss and Survivors of Homicide Loss support groups
• Establish relationships and rapport with all volunteers and serve as their advisor and agency contact
• Oversee CGCH volunteer activities
• Coordinate the volunteer selection process and volunteer-oriented duties
• Assess and screen pool of volunteer candidates to identify eligible and capable volunteers
• Facilitate regular orientation and training for volunteers
• Ensure proper onboarding process for all volunteers, creating individual files, tracking time and attendance, and assessing performance per policy
• Monitor volunteer performance to assess fit for volunteer role and responsibilities, removing those who do not meet the program standards
• Maintain volunteer records and contact information
• Facilitate volunteer engagement and retention activities
• Participate in agency volunteer recognition events
• Conduct Exit Interviews with outgoing volunteers
• Maintain communication between staff and volunteers, and work collaboratively with the Common Ground Management Team and other program staff
• Adhere to licensing guidelines and ensure compliance to internal and external auditing bodies
• Maintain up to date records in the Electronic Health Record
• Maintain deep understanding of Hub operational activities including insurance verification, core provider alignment, billing activities, use of CCBHC EHRs, etc. and help the manager guide other staff in these activities
• Promote a culture of trust that reinforces the agency’s core values and incorporates trauma-informed care practices

Benefits

• Generous paid time off (for eligible employees)
• Shift premiums (for eligible employees)
• Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees