Crisis Hotline Specialist

ALLIANCE HEALTHCARE SERVICES, INC • Memphis, TN

5d

About The Position

At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County and the surrounding areas. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community. Review the job description below and submit your resume if you feel that you would be a good match to join our organization. We look forward to hearing from you!

Summary:

The Crisis Hotline Specialist has the responsibility to provide therapeutic telephonic services to individuals who are experiencing a mental health crisis. This person will also provide administrative support and referrals for community partners and will ensure appropriate documentation is in EHR and on the Whiteboard.

Requirements

• Bachelor’s degree in Psychology, Human Services or related discipline from an accredited University.
• Minimum of five years of relevant work experience in customer service, crisis response, or healthcare related roles.
• EXPERIENCE WORKING IN A MENTAL HEALTH OR CRISIS SETTING.
• This person must be able to work effectively in a crisis service delivery setting, exemplify problem solving skills, formulate appropriate crisis intervention response, demonstrate self-motivation, and possess excellent communication skills and the ability to work well with others.
• This person must contribute to a professional, healing, and restorative environment.

Nice To Haves

• MENTAL HEALTH OR CRISIS EXPERIENCE PREFERRED.

Responsibilities

• Answers the phone on the first ring using the appropriate greeting.
• Conducts telephone crisis assessment of callers to determine appropriate crisis response.
• Documents caller and response information in the EHR and whiteboard.
• Verifies patient’s insurance in Passport and upload findings into the EHR.
• Enroll client in Behavioral Health Safety Net and Cover RX as indicated.
• Ensure the information regarding all requests for assessments is passed on to the Dispatch Specialist.
• Provide “warm line” services to individuals calling in to access crisis services when appropriate and make referrals to other agencies when indicated.
• Utilizes Therapeutic Options and Safe Clinch to deescalate and prevent aggressive outbursts.
• Reports downstairs to greet walk-in clients to escort the client upstairs to initiate services.
• Participate in all required trainings.
• Read work email every business day.
• Abide by the policies and procedures as outlined in the Policy and Procedure Manual.

Benefits

• Medical Insurance Coverage
• Dental Insurance Coverage
• Vision Insurance Coverage
• Flexible Spending Account
• Long-Term Disability – Company Paid
• Competitive Compensation Packages
• Life Insurance – Company Paid
• 403b Retirement Plan with Company Funded Matching
• Employee Discounts provided through Life Mart
• Loan Forgiveness options through Federal programs (Public Service Loan Forgiveness and National Health Service Corps)
• Opportunities for growth and movement within the organization
• Paid Time Off – To include PTO for vacations, illness, and personal days
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees