Crisis Engagement Specialist

DELAWARE GUIDANCE SERVICES FOR CHILDREN-posted about 14 hours ago
Full-time • Entry Level
Hybrid • Seaford, DE
51-100 employees
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Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware.

  • Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk.
  • Make supportive outreach to discharged clients at designated intervals post-treatment.
  • Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support.
  • Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up.
  • Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness.
  • Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services.
  • Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange.
  • Assist in scheduling follow-up appointments or connecting families with ongoing mental health support.
  • Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively.
  • Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner.
  • Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc.
  • Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support.
  • Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations.
  • Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources.
  • Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
  • Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs.
  • Familiarity with Delaware’s behavioral health systems, state regulations, and community resources for children and families.
  • Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions.
  • Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders.
  • Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations.
  • Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information.
  • Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues.
  • Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.
  • Advanced degree in a related field
  • Experience working in a 24/7 crisis response program
  • Bilingual (Spanish-English) language skills are a plus
  • Competitive Compensation
  • Incentive Pay for Specific Roles
  • Generous Paid Time Off (starting at 44 days of paid leave a year)
  • Up to 6% Annual Contribution to Your Retirement Fund
  • Free Professional Development Opportunities
  • Medical, Dental and Vision Insurance
  • Life and Long-term Disability Insurance
  • Signing Bonus Eligible
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