Crisis Clinician Associate, I and II - Phone Department

University of Pittsburgh Medical Center • Pittsburgh, PA

404d

About The Position

The Crisis Clinician Associate, I and II positions at UPMC Western Psychiatric Hospital involve providing clinical services to individuals experiencing mental health crises. The role primarily focuses on responding to crisis-related situations via telephone, offering support, scheduling evaluations, and documenting interactions. The positions are part of a 24-hour crisis service, and candidates will work evening shifts on-site at the resolve Crisis Services department.

Requirements

• Crisis Clinician Associate: Bachelor's Degree in Psychology, Counseling or Social Work, or relevant fields with coursework in human services and/or mental health experience.
• Crisis Clinician I: Bachelor's Degree in Psychology, Counseling or Social Work with one year of mental health direct care experience, or a Master's Degree with no experience.
• Crisis Clinician II: Bachelor's Degree with two years of mental health direct care experience and one year of crisis experience, or a Master's Degree with one year of mental health direct care experience.
• Consistent ability to respond calmly and effectively to psychiatric and medical emergencies.
• Recovery-oriented interpersonal relations.
• Ability to work shifts, weekends, holidays, and assume on-call responsibilities.

Nice To Haves

• Experience in mental health crisis intervention, case management, or in-home therapy preferred.
• Licensure in social work or professional counseling is preferred.

Responsibilities

• Successfully participate in and complete Crisis Clinician orientation process.
• Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.
• Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person-centered, strength-based model of intervention.
• Work efficiently and independently in a crisis setting.
• Support consumer and negotiate appropriate referral services.
• Advocate for Consumer admission to Crisis Residential program when appropriate.
• Encourage Consumers to consider admission to Walk-In program for further support and assessment when appropriate.
• Meet documentation expectations and complete all required paperwork.
• Respond to telephone calls from consumer(s), community, and natural supports.
• Manage crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Complete case reviews.

Benefits

• Sign on Bonus: $3500 for a 2-year work commitment, $5000 for a 3-year work commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree