MCIS Clinical Supervisor

Wellmore Behavioral Health•Waterbury, CT

20h•Hybrid

About The Position

The Urgent Crisis Center (UCC) is a behavioral health urgent care center that provides crisis evaluation, de-escalation, and community coordination of care for children and youth experiencing a behavioral or psychiatric crisis. All evaluations, assessments, safety planning, and initial recommendations for follow-up care must occur within a 24-hour time period. Mobile Crisis Intervention Services (MCIS) is a program for youth experiencing a behavioral or mental health crisis that is accessed by calling 211. The program is comprised of trained mental health professionals across the state who can respond immediately to youth in emotional or behavioral health crisis by phone or face-to-face at their home or in the community. Both programs are available to families 24/7/365. The Crisis Clinical Supervisor is responsible for supervising the clinical work and safety planning among UCC and MCIS team members. The Crisis Clinical Supervisor is available to consult with crisis team members for decisions related to admissions, triage assessments, case flow and assignments, optimizing workflow, abuse/neglect reports, case management, safety planning, treatment recommendations and discharge planning. Additionally, the Crisis Clinical Supervisor supports the day-to-day management (staff supervision and assists in program development and implementation); this may result in a primary assignment in either MCIS or UCC, or both. The Crisis Clinical Supervisor is involved in all Crisis Services management discussions. The Crisis Clinical Supervisor is also responsible for direct services with children, adolescents and their families including but not limited to crisis evaluation/assessment; coordination of care with existing providers, case and care management; brief intensive therapies; de-escalation; record keeping; as well as collaboration with other professionals, team members and related community services (including consultation and/or community and/or school placements).

Requirements

Ability to maintain the utmost confidentiality of both agency and client matters.
Understand and be able to display the clinical knowledge and expertise necessary to perform crisis intervention.
Be able to display knowledge and expertise as it relates to the populations served by Wellmore, including bilingual and bicultural needs.
Capable of working as a part of a team and be able to effectively communicate with both families and professionals (in writing and verbally).
Comfort with navigating and documenting within an electronic health record and use communication platforms, such as Microsoft Teams and Microsoft Outlook.
Willing to work a flexible schedule that meets the needs of the both the UCC and MCIS programs.
Be able to display an understanding of the diverse cultural communities prominent in greater Waterbury, Danbury and Torrington communities.
A Master’s degree in marriage and family therapy, social work, counseling and a Connecticut license as a LMFT, LCSW, LPC or a Doctorate in psychology and a Connecticut license as a psychologist is required.
Two years’ post graduate clinical experience working with children, adolescents or families is required.
Experience with supervision is required.
Must have a full CT license as a mental health provider (ie., LCSW, LPC, LMFT).

Nice To Haves

Working knowledge of the greater Waterbury/Danbury/Torrington areas is preferred.
Bi-lingual (Spanish-English) is preferred.
Four years’ experience (post graduate clinical experience working with children, adolescents or families) is preferred.
Experience with training/onboarding and supportive data management/analysis is preferred.
Experience in crisis management and family therapies are also preferred.

Responsibilities

Supervise the clinical work and safety planning among UCC and MCIS team members.
Consult with crisis team members for decisions related to admissions, triage assessments, case flow and assignments, optimizing workflow, abuse/neglect reports, case management, safety planning, treatment recommendations and discharge planning.
Support the day-to-day management (staff supervision and assists in program development and implementation).
Be involved in all Crisis Services management discussions.
Provide direct services with children, adolescents and their families including but not limited to crisis evaluation/assessment; coordination of care with existing providers, case and care management; brief intensive therapies; de-escalation; record keeping; as well as collaboration with other professionals, team members and related community services (including consultation and/or community and/or school placements).
Provide clinical oversight and supervision to UCC/MCIS team members who work directly with youth and families in the clinic or in the community.
Consult with UCC/MCIS clinicians related to client safety planning, risk assessment and provide support needed to deescalate or reduce risk.
Participate in the UCC/MCIS management team around tasks associated with program implementation, training, onboarding, data collection/verification/analysis and documentation.
Review and approve all clinical documentation for assigned crisis staff to ensure adherence with corporate compliance standards for diagnostic evaluations, treatment plans, safety and discharge/disposition plans, including review of clinical content, formulation and recommendations within the appropriate timelines.
Support the workflow and daily operations of the UCC/MCIS.
Support the training and on-boarding of new hires for both crisis programs.
Provide licensure and clinical supervision to associate level clinicians when applicable and as assigned.
Provide comprehensive crisis evaluations, treatment plans and treatment of children, adolescents and families in times of high client need.
Assess and implement crisis stabilization plans that include immediate tasks for crisis management and connection to clinically indicated resources and services in times of high client need.
Complete clinical documentation within required timelines to ensure appropriate and ethical care.
Carry a company provided smartphone and respond to all calls for assistance either by telephone or in person (as clinically indicated).