Crisis Center-Shift Leader

Brightli•Indianapolis, IN

16d

About The Position

The Crisis Center Team Leader provides strategic leadership, coaching, and oversight to ensure their team delivers exceptional client care and meets organizational goals. This role plays a vital part in driving team performance, maintaining compliance, fostering professional growth, and supporting a positive client experience for individuals in crisis. The Team Leader mentors, develops, and trains staff while cultivating partnerships that strengthen program outcomes. This position requires strong clinical knowledge, crisis-response skills, and the ability to motivate and guide a multidisciplinary team in a fast-paced, high-impact environment. Why Indianapolis? Indianapolis is a thriving, welcoming city that offers both personal and professional rewards. While you work to make a meaningful impact in the community, you can enjoy: Iconic Landmarks: Monument Circle, Dallara IndyCar Factory, Benjamin Harrison Presidential Site Abundant Green Spaces: Eagle Creek Park, White River activities, countless trails Foodie Culture: Farm-to-table restaurants, The Garage Food Hall, international cuisine Festivals & Events Year-Round: Gen Con, Indy Jazz Fest, Indiana State Fair Family-Friendly Attractions: Rhythm! Discovery Center, Conner Prairie, Garfield Park Conservatory With affordability, culture, and community spirit, Indianapolis offers an ideal place to grow both personally and professionally.

Requirements

Expertise in diagnostic criteria related to mental health and/or substance use disorders.
Thorough understanding of caseload management, rehabilitation principles, and treatment modalities.
Knowledge of legal requirements and court procedures relevant to mental health/substance use treatment.
Strong supervisory and training skills in a behavioral health setting.
Ability to evaluate, coordinate, and improve program services.
Proficient in interpreting safety rules, technical instructions, and procedure manuals.
Strong written and verbal communication skills with the ability to produce clear, concise reports.
Ability to build rapport and communicate effectively via phone, telehealth, or in person.
Ability to follow direction, accept supervision, and work collaboratively.
Master’s degree in Social Work, Counseling, Psychology, or related field.
Active licensure in respective professional field (LPC, LCSW, LMFT, or equivalent).
Must be willing to obtain licensure in additional states as needed.
Comfortable providing telehealth services (training provided).
Successful completion of background check (criminal, driving, abuse/neglect, fingerprint).
Completion of New Hire Orientation and required agency trainings (including Relias).
Valid driver’s license, acceptable driving record, and active auto insurance.
First Aid certification within 3 months; CPR certification within 3 months.
Completion of Behavioral Management training within 30 days: CPI for Residential Peaceful Intervention or Verbal De-escalation for Outpatient Understanding of Collaborative Service Goals (CSGs) within 30 days.
Completion of 36 training hours within 2 years per regulation. ASAM Programs: 50 hours of training annually.
CPRC Programs: Completion of Growth & Development and Privileging/Credentialing forms within 30 days.
Compliance with all program-specific policies, procedures, and regulatory expectations.
Submission of applicable licensure and certifications.
School-based programs: Must provide services onsite during school hours.

Responsibilities

Ensure staff understand and perform according to position expectations.
Evaluate, monitor, and develop staff skills to ensure high-quality client care.
Provide coaching, training, and ongoing mentorship to team members.
Ensure compliance with clinical standards, contracts, and quality measures.
Foster and maintain strong internal and external partnerships that benefit clients and the organization.
Lead by example in professionalism, teamwork, and client-centered practice.
Oversee service delivery to ensure timeliness, accuracy, and alignment with treatment plans.
Review documentation for completeness, accuracy, and compliance; correct chart deficiencies promptly.
Assist clients with transition processes, including written correspondence and plans.
Handle crises as they arise, coordinating emergency services to ensure rapid, appropriate response.
Facilitate individual, group, and family therapy sessions, including trauma-informed and co-occurring treatment.
Provide clinical consultation to staff as needed.
Train staff on evidence-based practices and clinical protocols.
Represent the organization professionally within the community.
Maintain positive and ethical relationships with clients, referral sources, and coworkers.
Ensure services are authorized, billed appropriately, and communicated across departments in a timely manner.
Complete all mandatory training in accordance with agency and regulatory standards.
Support organizational goals and long-term objectives.
Perform other duties as assigned by leadership.

Benefits

Generous Paid Time Off
Comprehensive Benefits: Health, dental, vision, retirement, life insurance & more
High-Quality Training: Initial, ongoing, and supportive
Career Advancement: Strong internal promotion culture
Positive, Supportive Work Environment: Focused on well-being, respect, and professional growth
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness