No wage data provided Crisis Center Supervisor WellSpace Health Occupation: Management Occupations Location: Sacramento, CA - 95864 Positions available: 1 Job #: 34b0088c Posted: 12/3/2024 Delivery Method: ZipRecruiter Source: ZipRecruiter Site: www.ziprecruiter.com Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window. Job DescriptionJob Description Crisis Center Supervisor (Onsite Only) Department: Suicide Prevention Location: South Valley Center 2 Reports to: Program Director Status: Full-time- Sunday - Thursday 11 pm - 7:30 am Salary: $91,900-$119,470 FLSA: Exempt EEO-1: First/Mid level Officials and Managers Organization Information WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we've committed ourselves to finding solutions for our community's health and wellbeing to achieve regional health through high quality comprehensive care. Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We're also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. Position Summary The Crisis Center Supervisor oversees many aspects of the Crisis Center programming under the supervision of Director including crisis lines operation, community outreach and training services, training processing program volunteers and staff, preparing reports, maintaining accurate records, meeting reporting requirements, as well as adhering to national standards and practices. Required Qualifications Bachelor's degree in Behavioral Science, and/or related field or 4 years of direct suicide prevention and crisis service experience; Master's degree in mental health field preferred.Knowledge and proven experience in Suicide Prevention are desirable.Ability to complete evidence-based suicide prevention training/certification.Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.Knowledge of the local treatment community and referrals.Ability to abide by standards of professional ethics and maintain confidentiality.Be flexible and creative with high-stress clients, staffing, or situations.Coordinate and facilitate meetings and trainings.Must be professional, flexible, and adaptable to varying situations and coverage needs.Ability to work independently with confidence, monitor progress, and meet deadlines; maintain positive, professional relationships with others and as part of a team.Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI's).Successful completion of all crisis center training and a passing score on the crisis line counselor exam within the first 21 days of employment. A passing score and/or final evaluation is required before being released to work alone.Ability to assist with data collection to report outcomes and trends.Effectively train volunteers in crisis intervention skills meeting national standards.Ability to work “on-call”.Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.Excellent time management skills, ability to meet deadlines and organizational ability.Communicate clearly and concisely, both verbally and in writing; strong public speaking skills.Computer literate in general office functions such as MS Word, email and preparation of spreadsheets. EHR experience preferred.Ability to work flexible hours 24/7 including some evenings, weekends, and overnights as needed.Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.Assist and support the Center/Department/Program to meet standards of High Reliability.Valid California driver's license and insurable driving record that meets the organization's insurance policy standards. Essential Responsibilities Assist the Director and Management Team in the overall management of the 988-suicide prevention and crisis services program.Assist with recruitment, screening, training, screening, processing, and supervision of new volunteers and staff.Provide consultation and debriefing to crisis counselors and accurately document emergency interventions.Maintain accurate detailed records and files for the program and work completed.Ensure confidentiality is maintained for both callers and volunteers involved with the agency.Assist with meeting weekly crisis line minimum staffing requirements. Provide emergency shift coverage if needed.Be available “on-call” to answer crisis counselor questions and solve scheduling problems.Participate in conferences and meetings as requested or assigned.Maintain accurate monthly and quarterly reports, documentation, and/or pre/post evaluations for all outreach and trainings.Attend, participate, and occasionally facilitate SPCL staff meetings, and trainings.Assist with content for in-service trainings including handouts, slides, and guest speaker suggestions.Consult with the Director and Management Team regarding updates/ changes/ needs in policy, procedure, training, etc.Prepare statistical and other monthly program reports.Develop and maintain updated outreach materials, training curriculum, and training manual.Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some holidays; assist with overnight coverage when needed.Provide classroom and ongoing training and supervision for volunteers and new staff.Monitor call records in iCarol for accuracy and/or problems on a regular basis for quality assurance. Provide support to LEADS and constructive feedback to all staff members.Promote teamwork with staff and volunteers.Initiate and complete outreach presentations (complete with pre and post-tests and QA evaluations) to a wide variety of community-based organizations, schools, and groups.Monitor and facilitate mandated reporting as needed.Assist with program Quality Assurance/Quality Improvement activities.Other crisis center duties and responsibilities as assigned. Benefits Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement. Paid bereavement and jury duty leave11 paid holidays per yearPaid time offPaid sick leaveFlexible Spending ProgramCompany paid malpractice insurance for all providersProfessional development hours offered annually401(k) plan for eligible employees who have completed their 90-day introductory perio Physical Demands and Work Environment The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up Visit the Employer site for more details Employer Research Help for Employer Information. Opens a new window. Employer Research Help for Employer Information. Opens a new window. WellSpace Health Social Links Connect with WellSpace Health Other Local Jobs from WellSpace Health, Inc. Help for Other Local Jobs from. Opens a new window. Other Local Jobs from WellSpace Health, Inc. Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause, stop animations Previous Slide Next Slide Slide 1 Slide 2 Slide 3 CRISIS CENTER SUPERVISOR WellSpace Health, Inc. Sacramento, CA Regular The Crisis Center Supervisor oversees many aspects of the Crisis Center programming under the supervision of Director including crisis lines operation, community outreach and training services, training processing program volunteers and staff, preparing reports, maintaining accurate records, meeting reporting requirements, as well as adhering to national standards and practices. Required Qualifications * Bachelor's degree in Behavioral Science, and/or related field or 4 years of direct suicide prevention and crisis service experience; Master's degree in mental health field preferred. * Knowledge and proven experience in Suicide Prevention are desirable. * Ability to complete evidence-based suicide prevention training/certification. * Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired. * Knowledge of the local treatment community and referrals. * Ability to abide by standards of professional ethics and maintain confidentiality. * Be flexible and creative with high-stress clients, staffing, or situations. * Coordinate and facilitate meetings and trainings. * Must be professional, flexible, and adaptable to varying situations and coverage needs. * Ability to work independently with confidence, monitor progress, and meet deadlines; maintain positive, professional relationships with others and as part of a team. * Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI's). * Successful completion of all crisis center training and a passing score on the crisis line counselor exam within the first 21 days of employment. A passing score and/or final evaluation is required before being released to work alone. * Ability to assist with data collection to report outcomes and trends. * Effectively train volunteers in crisis intervention skills meeting national standards. * Ability to work “on-call”. * Excellent interpersonal and supervisory skills, including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal. * Excellent time management skills, ability to meet deadlines and organizational ability. * Communicate clearly and concisely, both verbally and in writing; strong public speaking skills. * Computer literate in general office functions such as MS Word, email and preparation of spreadsheets. EHR experience preferred. * Ability to work flexible hours 24/7 including some evenings, weekends, and overnights as needed. * Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing. * Assist and support the Center/Department/Program to meet standards of High Reliability. * Valid California driver's license and insurable driving record that meets the organization's insurance policy standards. Essential Responsibilities * Assist the Director and Management Team in the overall management of the 988-suicide prevention and crisis services program. * Assist with recruitment, screening, training, screening, processing, and supervision of new volunteers and staff. * Provide consultation and debriefing to crisis counselors and accurately document emergency interventions. * Maintain accurate detailed records and files for the program and work completed. * Ensure confidentiality is maintained for both callers and volunteers involved with the agency. * Assist with meeting weekly crisis line minimum staffing requirements. * Provide emergency shift coverage if needed. * Be available “on-call” to answer crisis counselor questions and solve scheduling problems. * Participate in conferences and meetings as requested or assigned. * Maintain accurate monthly and quarterly reports, documentation, and/or pre/post evaluations for all outreach and trainings. * Attend, participate, and occasionally facilitate SPCL staff meetings, and trainings. * Assist with content for in-service trainings including handouts, slides, and guest speaker suggestions. * Consult with the Director and Management Team regarding updates/ changes/ needs in policy, procedure, training, etc. * Prepare statistical and other monthly program reports. * Develop and maintain updated outreach materials, training curriculum, and training manual. * Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some holidays; assist with overnight coverage when needed. * Provide classroom and ongoing training and supervision for volunteers and new staff. * Monitor call records in iCarol for accuracy and/or problems on a regular basis for quality assurance. Provide support to LEADS and constructive feedback to all staff members. * Promote teamwork with staff and volunteers. * Initiate and complete outreach presentations (complete with pre and post-tests and QA evaluations) to a wide variety of community-based organizations, schools, and groups. * Monitor and facilitate mandated reporting as needed. * Assist with program Quality Assurance/Quality Improvement activities. * Other crisis center duties and responsibilities as assigned. Benefits Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement. * Paid bereavement and jury duty leave * 11 paid holidays per year * Paid time off * Paid sick leave * Flexible Spending Program * Company paid malpractice insurance for all providers * Professional development hours offered annually * 401(k) plan for eligible employees who have completed their 90-day introductory perio Physical Demands and Work Environment The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals. WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, a This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language FRONT DESK RECEPTIONIST MEDI WellSpace Health, Inc. Roseville, CA Regular The Front Desk Receptionist supports patient centered care by collecting important data, reviewing patient's insurance status and providing first line customer service to ensure patients have appropriate access to our full range of quality medical, dental, mental and behavior health services with competence and compassion. The Front Desk Receptionist is also responsible for collecting processing patient registrations, patient reminder calls, posting payments, scrubbing and completing billing batches on a daily basis, maintaining effective communication about billing related matters with health center staff and billing staff, including management. Required Qualifications * Health Center experience preferred. * High School Diploma or equivalent required; Some college preferred. * One(1) year experience as an administrative assistant OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. * Experience with billing and insurance preferred. * Knowledge of medical terminology. * Strong administrative skills with attention to detail. * Ability to use standard office equipment including phone, fax, copier. * Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software. * Team player and service oriented with excellent interpersonal skills. * Current CPR or CPR/AED certification. * Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations. * Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills. * Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired. * Fluency in additional languages preferred. * Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality. * Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing. * Assist and support the Center/Department/Program to meet standards of High Reliability. * Must have valid driver's license and insurable driving record. Essential Responsibilities * Greet patients and visitors, answer questions and provide assistance and directions as necessary. * Provide intake activities and update records which will include and not limited to processing and maintaining client files, daily charts preparation and purging files. * Utilize EHR system to schedule new and follow-up appointments for our patients * Prepare, process and maintain up to date client files which may include preparing daily charts and purging files. * Provide general administrative support (i.e. typing, filing, etc.) to supervisor and department. * Maintain office and lobby appearance on a daily basis, ensuring a welcoming and quiet environment. * Provide general mail and fax service for all departments. * Performing opening and/or closing duties. * Process billing fees and payments. * Travel when necessary to support operational needs. * Other duties as assigned. Benefits Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement. * Paid bereavement and jury duty leave * 11 paid holidays per year * Paid time off * Paid sick leave * Flexible Spending Program * Company paid malpractice insurance for all providers * Professional development hours offered annually Physical Demands and Work Environment The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals. WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WellSpace Health is an Equal Opportunity Employer This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language More Suggested Jobs See all jobs from WellSpace Health, Inc. Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. This job was posted at https://www.ziprecruiter.com/ on 12/3/2024 8:32:21 AM.
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Job Type
Full-time
Industry
Ambulatory Health Care Services
Education Level
High school or GED