Crisis Bed Shift Supervisor

DELAWARE GUIDANCE SERVICES FOR CHILDREN•Lewes, DE

About The Position

Under the supervision of the Crisis Bed Coordinator, the Crisis Bed Shift Supervisor is responsible for providing oversight of the Crisis Bed Program service space during their assigned shift. They will also provide a variety of direct client care duties and unit support functions to children and adolescents with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The Crisis Bed Shift Supervisor is dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of milieu and case management services provided from intake through discharge.

Requirements

Bachelor’s degree from an accredited school in social work, psychology, or a related Social or Human Services field
Valid driver’s license and satisfactory driving record
Reliability & Flexibility
Customer Service
Written and Verbal Communication
Collaboration and Teamwork
Crisis Intervention and Risk Assessment
This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
Frequent walking, standing, twisting, bending, squatting
Proficient auditory and visual skills

Nice To Haves

Direct work experience leading groups, de-escalating behaviors, and managing multiple clinical diagnoses
Experience working in an inpatient or residential/group home setting
Supervisory experience
Bilingual

Responsibilities

Completes initial assessment and documentation, including consent for treatment, for clients upon admission to the Crisis Bed
Assist in the admission process, including obtaining vital signs, safety search of patients and personal belongings, and orienting new patients to the unit and their program
Implement a person-centered plan as identified, assist each individual in meeting the outcomes identified in the approved plan, and assure applicable supports are provided for each client
Deliver solution-focused and trauma-informed interventions to maintain safety, build skills, and address problem solving, communication, and relationship conflicts
Create an engaging unit milieu to maintain a therapeutic and safe environment with a goal to achieve high patient satisfaction
Use critical thinking and risk management skills when connecting with clients in Crisis Bed
Understand warning signs and risk factors associated with suicide risk and risk of harm to others
Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders
Develop comprehensive skills providing support for children and youth in Crisis Bed
Provides leadership, coaching, and supervision for all staff on assigned shift
Responsible for monitoring the administrative needs of an assigned shift including utilization and capacity management, supplies, meals, and maintenance requirements
Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members
Assume responsibility for professional development of self and contributes to and assists with the professional development of others
Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy
Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift
Communicate with appropriate stakeholders to maintain a systems-based approach
Uphold professional standards of treatment and the mission of the organization
Maintain a quality code of conduct, ethics and professionalism
Provide goal-directed and team-oriented services
Communicate effectively and professionally with all stakeholders
Assure compliance with all policies and procedures and licensing regulations
Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification
Must successfully complete refresher trainings within the identified timeframes
Participate in on call rotation