Criminal Records Coordinator

First Advantage • Atlanta, GA

7d • $18 • Remote

About The Position

Our Criminal Records Coordinator serves as a research role, supporting unit operations through the review, interpretation, and fulfillment of public record information for background screening purposes. Position may be assigned to support several different business units within the Court Research and Retrieval Group (CRRG) and is expected to consistently meet departmental expectations on metrics related to deliverables. This position is highly detail oriented and requires the ability to manage time efficiently. The candidate must have strong organizational skills to be able to multitask effectively and to ensure proper follow-up with internal clients.

Requirements

• High School Diploma or equivalent required.
• 2–4 years of prior experience in a related role required; experience in Criminal Justice and/or a Paralegal role is a plus.
• Intermediate proficiency in Windows and Microsoft Office (Word, Excel, and Outlook).
• Strong attention to detail with the ability to adapt, multitask, and maintain accuracy in a fast-paced environment.
• Excellent written and verbal communication skills.
• Self-starter with a proactive approach to problem-solving and a strong drive to achieve individual and organizational goals.
• Adaptable and flexible; able to manage competing demands, shifting priorities, frequent interruptions, and multiple tasks while meeting departmental performance goals.
• Ability to meet tight deadlines with a high level of accuracy and attention to detail.
• Strong organizational skills and the ability to communicate effectively with internal teams and external partners.

Responsibilities

• Monitor workflow and case volume by source or supplier across assigned state(s); track delayed cases, update status information, and ensure timely progression of work.
• Review required statewide documentation submitted by applicants to ensure accuracy, completeness, and compliance with state and company requirements.
• Submit statewide documentation to appropriate agencies and collaborate with customer service or support teams to provide updates and clarification regarding state repository and/or agency requirements.
• Research and review public record information using websites and electronic court access systems; conduct additional research as needed to meet customer expectations.
• Consistently meet or exceed established departmental productivity and accuracy goals.
• Interpret criminal records and other relevant information from courts, state agencies, and repositories; accurately fulfill, edit, and/or modify search results to ensure compliance with company standards and completeness of delivered products.
• Perform court, agency, state repository, and database searches to ensure thorough and accurate reporting.
• Develop and maintain professional relationships with court personnel and state, county, and local agencies to support efficient retrieval of information and understanding of processes and policies across multiple courts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees