Cricket Wireless Retail Sales Representative (Base + Commissions)

Cricket Wireless Authorized Retailer| Spacetel LA, Inc • Los Angeles, CA

394d • $33,363 - $33,363

About The Position

The Retail Sales Representative at SPACETEL LA, Inc is a key role focused on driving revenue and delivering exceptional customer experiences in a fast-paced retail environment. This position involves engaging with customers, promoting Cricket Wireless products and services, and meeting sales targets while collaborating with team members to ensure a positive shopping experience.

Requirements

• High school diploma/GED or equivalent experience.
• One year of retail sales or customer service experience; prior wireless sales experience preferred but not required.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.
• Bilingual in Spanish and/or Russian is a plus.

Nice To Haves

• Management experience is preferred for progression into store management/ownership roles.

Responsibilities

• Provide excellent customer service by greeting customers in a friendly and timely manner.
• Stay knowledgeable about new promotions, price changes, and policy updates.
• Perform administrative and operational tasks, including filing paperwork and forms.
• Maintain store cleanliness, stock accessories, and ensure displays comply with corporate standards.
• Manage time efficiently, ensuring timely store opening and closure.
• Advocate for customers passionately, connecting and providing exceptional service.
• Work effectively as part of the Cricket store team, displaying a competitive drive.
• Collaborate with peers and store leaders, sharing best practices and resolving customer issues.
• Sell non-contract wireless phones, service plans, and accessories in a fast-paced environment.
• Participate in outside sales events or promotions.
• Perform daily opening and closing procedures, maintain store appearance, and contribute to a positive working environment.
• Provide accurate information about product features, pricing, and after-sales services to customers.
• Answer customer questions and facilitate purchasing decisions through price and feature comparisons.
• Ensure racks are fully stocked and manage merchandise returns.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service during peak times.
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Understand customers' needs and demonstrate how our no-contract products meet those needs.
• Multi-task effectively in a fast-paced team environment.
• Educate and engage customers through product demonstrations.
• Interact with customers, delivering prompt and courteous service.
• Stand for extended periods and operate a personal computer, wireless equipment, copier, and fax.
• Lift up to 10 pounds regularly, and occasionally up to 25 pounds.
• Complete all aspects of store opening and closing procedures according to written guidelines.
• Submit transaction journals daily and assist with inventory maintenance.

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED