Crew Supervisor

Emagine Entertainment•Trenton, MI

24d•Onsite

About The Position

The Crew Supervisor assists the General Manager and Managers in the operations of the theater. Main duties include shift management, training employees, handling guest complaints, shift deposits, and completing nightly closing paperwork and duties. This is an hourly position that carries building keys.

Requirements

High School Diploma required.
Previous customer service and leadership experience required.
Microsoft proficient and email savvy.
Must use logic and reasoning to identify solutions and alternatives for a successful outcome.
Must know or quickly learn general accounting and mathematical skills and point-of-sale applications on a computer.
Must correctly operate various mechanical devices such as cash registers and food service equipment including but not limited to, popcorn poppers, cotton candy makers, ovens and other countertop food equipment.
Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
Profit and loss budgets are within projected operating expectations.
Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
Good working relationships and coordination exist with team members and management.
Company sales goals are consistently met and promotions are supported.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Nice To Haves

1-2 years of theater experience preferred.

Responsibilities

Deploy Team Members to appropriate stations and assigns primary and secondary duties.
Provide follow-up to ensure employees are completing tasks properly and in appropriate time.
Maintain high quality of guest service, picture presentation, guest safety and products.
Train new and existing employees for all crew positions.
Handle guest complaints.
Monitor levels of prepared food for business needs.
Monitor shift staffing needs.
Assist in the maintenance of proper emergency, safety, and security procedures.
Monitor employee breaks and other minor restrictions per State law.
Complete shift deposits and shift paperwork.
Assist Managers in marketing promotions.
Monitor and implement food safety and sanitation.
Work with Projection to ensure high standards of movie presentation.
Other duties as assigned.