Crew Scheduler

PSA Airlines•Charlotte, NC

6d•Onsite

About The Position

Crew Schedulers are an integral part of the Operation Control Center (OCC) and serve as a critical component to the airline’s operation. The C rew Scheduler is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment . A Crew Scheduler monitors and aptly amend s crew schedules by adhering to FARs, policies and procedures, and the Collective Bargaining Agreements .

Requirements

High school diploma or equivalent.
Previous customer service experience.
Intermediate computer skills with Microsoft Office programs.
Excellent interpersonal and communication skills.
Must be self-motivated and able to proactively identify and prevent potential operational disruptions.
Must be able to adapt to changes under pressure situations and maintain composure in high volume stress situations.
Ability to prioritize and quickly adapt to changing environments/priorities.
Ability to speak, read, write in English.
Must be able to demonstrate authorization to work in the U.S.

Nice To Haves

Crew scheduling experience.
Knowledge of airline and aviation terminology.
Aviation operations experience.

Responsibilities

Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement
Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
Provide a high level of attention to detail and precise communication to crew members about schedule changes.
Build all open crew member segments into trips and cover for current day.
Make last-minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
Book crew members on deadhead flights when needed
Monitor crew members check-in status to assure coverage
Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
Monitor and maintain FAR legality and contractual compliance of crew member schedules for a 24 hour/ 7-day operation and make appropriate modifications to meet such regulations.
Assist with irregular operations by processing Crew Recovery Reports
Assist with on-the-job training for New Hire Schedulers
Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Benefits

Travel privileges on the American Airlines global network
A generous vacation plan designed to let you enjoy your travel perks
401(k) with company match
American Airlines Group (AAG) profit-sharing and bonus opportunities
A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
Premium dental coverage
Vision plan options provided, including a plan that covers both glasses and contacts every year
Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
Access to 24-hour virtual urgent care services
Family planning and fertility treatment
LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
Flexible Spending Accounts for both Health Care and Dependent Care services
Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional