LIFT Academy - Crew Scheduler

Republic Airways•Indianapolis, IN

About The Position

POSITION PURPOSE Serves as front-line liaison to LIFT Academy staff, students, and guests through excellent customer service and problem-solving. Provides support for operations and maintenance departments by scheduling students and aircraft to meet short-term operational needs. Maintains records and creates reports for departmental leadership on daily activities and performance. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed. Enter and audit required student documents in recordkeeping system. Assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met. Serve as liaison between students and instructors to deliver and receive documents as necessary to include temporary airman certificates and badges. Purchase aircraft fuel, hotel rooms, and transportation for students and staff. Monitor daily schedule. Finalize daily schedule and record non-compliance. Post open flying daily, fill open flying, and assign flights to cover instructor absences. Monitor VHF operations radio frequency. Ensure compliance with applicable FAA regulations and Company policies. Assign all training reservations to a qualified instructor for an on-time departure. Coordinate quick recovery of open flying due to irregular operations with guidance from the Scheduling Coordinator. Anticipate operational disruptions and propose cost-effective solutions. Implement time-sensitive decisions to solve disruptions to the daily flight schedule. Ensure changes to the published schedule are communicated to crewmembers in a timely manner. Assist with on-the-job training of new hire schedulers. Provide 22/7 support to students and instructors by processing sick calls, general schedule inquiries, and other daily schedule modifications. Provide exceptional and timely customer service to instructors and students. Maintain a strong working knowledge of federal aviation regulations and schedule requirements. Collaborate with internal departments for a safe, efficient, and reliable operation. Communicate professionally with coworkers and vendors. Uphold Republic Airways’ BEST guiding principles. Other duties and responsibilities as assigned. CORE RESPONSIBILITIES Customer service Meet short-term, low impact needs of our customers to include students, staff, and visitors. Must be comfortable working in a fast-paced environment while balancing time and responsibilities. Serve as a welcoming and energetic representative of the organization. Operational efficiency Understands the key operational aspects of the organization and reliably completes the tasks required to keep the operation running at the highest level of efficiency, reliability, and safety. Safety and security Consistently and reliably ensures that the policies and procedures required at a high security operation are met and reports any deviations from these policies and procedures.

Requirements

Minimum of a High School Diploma or GED equivalent
One year previous customer service or call center experience. Additional education may be substituted for experience.
Remarkable customer service experience
Stable work history with reliable attendance
Thrive in a high-stress, high-volume working environment
Critical thinking with a passion for problem-solving and attention-to-detail
Multitask while maintaining a sense of urgency and follow-through
Excellent verbal and written interpersonal communication skills
Comfortable working with a variety of variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Self-motived and able to work individually and within a team environment
Experience in Windows OS, including Microsoft Office Suite and various web browsers and ability to learn new programs
Able to speak, read, understand, and write English
Able to sit or stand at a workstation for 10-hour shifts

Nice To Haves

Bachelor’s degree in Aviation
Previous airline experience
Desire to expand operational knowledge and grow professionally within Republic

Responsibilities

Enter and audit required student documents in recordkeeping system.
Assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met.
Serve as liaison between students and instructors to deliver and receive documents as necessary to include temporary airman certificates and badges.
Purchase aircraft fuel, hotel rooms, and transportation for students and staff.
Monitor daily schedule.
Finalize daily schedule and record non-compliance.
Post open flying daily, fill open flying, and assign flights to cover instructor absences.
Monitor VHF operations radio frequency.
Ensure compliance with applicable FAA regulations and Company policies.
Assign all training reservations to a qualified instructor for an on-time departure.
Coordinate quick recovery of open flying due to irregular operations with guidance from the Scheduling Coordinator.
Anticipate operational disruptions and propose cost-effective solutions.
Implement time-sensitive decisions to solve disruptions to the daily flight schedule.
Ensure changes to the published schedule are communicated to crewmembers in a timely manner.
Assist with on-the-job training of new hire schedulers.
Provide 22/7 support to students and instructors by processing sick calls, general schedule inquiries, and other daily schedule modifications.
Provide exceptional and timely customer service to instructors and students.
Maintain a strong working knowledge of federal aviation regulations and schedule requirements.
Collaborate with internal departments for a safe, efficient, and reliable operation.
Communicate professionally with coworkers and vendors.
Uphold Republic Airways’ BEST guiding principles.
Other duties and responsibilities as assigned.
Meet short-term, low impact needs of our customers to include students, staff, and visitors.
Serve as a welcoming and energetic representative of the organization.
Understands the key operational aspects of the organization and reliably completes the tasks required to keep the operation running at the highest level of efficiency, reliability, and safety.
Consistently and reliably ensures that the policies and procedures required at a high security operation are met and reports any deviations from these policies and procedures.