Cook

HOUCHENS RESTAURANTS LLC•Bowling Green, KY

33d•Onsite

About The Position

This position involves performing crew member duties as directed and assigned by the Manager On Duty at a Sonic Drive-In. Responsibilities include, but are not limited to, order taking, carhop services, food and drink preparation, cooking, packaging food, serving food to guests, handling sales transactions, and cleaning equipment and all areas of the building and grounds. The role requires working in various Basic Stations such as Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop, and Drive-Thru, as needed, to ensure that all menu items meet operational standards for preparation, portion control, temperature, packaging, appearance, presentation, taste, and service. Crew members are also expected to provide team support, operate the switchboard and sales register, prepare various food and drink items efficiently, package orders, serve customers, and maintain the cleanliness and sanitation of the drive-in.

Requirements

Effective communication skills
Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, week-end’s and holidays
Ability to multi-task
Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.
Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.
Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing, or packaging menu items and/or cleaning.
General knowledge and understanding of the restaurant industry or retail operations required.
Must have proof of citizenship (or proof of eligibility to work in US)
Must Be At Least 16 Years Of Age

Nice To Haves

QSR (Quick Service Restaurant) experience preferred but not required.

Responsibilities

Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and Drive-Thru as needed, and depending on store volume, during a shift to ensure the preparation, portion control, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
Gives team help and support to other crew and managers when assigned duties are caught up.
Operates switchboard and records customer order, repeats order in a clear and understandable manner.
Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
Prepares fountain drinks and ice cream items.
Prepares food by cutting and chopping food items and cooking on grill or in fryers.
Prepares food orders efficiently within 3 - 4 minute time frame.
Packages all menu items into bags or trays and places drink orders into drink carriers.
Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
Routinely disposes of trash by transporting bags outside and into dumpsters.
Cleans all areas of drive-in, including sweeping, mopping, washing dishes, wiping counter-tops, sanitizing, cleaning restrooms, policing patio and parking lot, emptying used grease.
Performs frequent washing and sanitizing of food areas, food preparation tools, and hands.
Instructs crew members about the importance of placing guests’ needs first.
Immediately responds to guest requests in a respectful manner.
Reports guest complaints to an immediate supervisor and assists in resolving such complaints.
Immediately reports all guest or employee accidents to a member of the drive-in management team.
Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team.
Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
Performs other job-related duties as assigned or required.