Crew Member - Driver

Cobblestone Auto Spa•Gilbert, AZ

33d•Onsite

About The Position

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands-on, versatile role requires flexibility and a team-first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations.

Requirements

High School Diploma or equivalent preferred, not required
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver's license preferred (may be required depending on location and responsibilities)
Previous experience in customer-facing or outdoor role preferred, not required
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Working knowledge of car wash operations and equipment functionality
Familiarity with membership programs and wash packages
Understanding of basic vehicle surfaces and proper cleaning techniques
Strong customer service skills with the ability to create joyful, memorable guest experiences
Effective verbal communication, especially when directing vehicles or addressing guest questions
Basic sales skills to support membership promotion and upselling when needed
Organizational and multitasking skills in a high-volume, outdoor work environment
Ability to adapt quickly and shift between tasks based on operational needs
Ability to work both independently and as part of a team
Ability to stay alert and safety-focused while working around moving vehicles and machinery
Ability to follow directions, retain training, and work efficiently with minimal supervision
Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Responsibilities

Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
Guide vehicles safely into and out of the tunnel, ensuing proper alignment and wash readiness
Perform vehicle inspections prior to entry to identify visible damage and prevent claims
Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
Explain and promote wash packages, memberships, and current promotions as needed
Rotate between responsibilities (vacuum, tunnel, drying, kiosk, ) based on business needs and manager direction
Assist in opening and closing duties, including basic maintenance checks and site organization
Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Follow all safety standards, operational procedures, and company policies
Perform other duties as assigned to support the team and site performance