Crew Member

Blakes Lotaburger•Edgewood, NM

1d•Onsite

About The Position

The Crew Member’s role is to deliver an exceptional customer experience for all guests of Blake’s Lotaburger stores. All crew members are expected to adopt an attitude that is passionate about our food and fanatical about our process. Crew members will be assigned to one of six assignments during each shift and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Help & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager. Blake's Lotaburger was founded in 1952 by WWII Navy Veteran Blake Chanslor, and 70 years later, it is a cultural icon known for its "World’s Best Green Chile Cheeseburger." The company operates across 80 locations throughout New Mexico, Texas, and Arizona, using high-quality ingredients like Premium Angus Beef patties and 100% Hatch Valley grown Green Chile.

Requirements

Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week
Appearance must be professional, neat, clean and well-groomed. Mustaches are allowed if mustaches are trimmed at lip level
Visible tattoos must be work appropriate (face and neck tattoos are prohibited) and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed
Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs
Must possess experience in, or possess the ability to quickly learn, a Point-of-Sale system
Must possess strong teamwork and communication skills
Ability to read/write/speak in English (Fluency is not required)
Ability to read, understand, apply, and adhere to Blake’s Lotaburger’s General Policies & Procedures
Must be able to pass a pre-employment background check
Must be able to become Food Handler Certified within 30 days of employment
Lifting up to 25 lbs. unassisted and 50 lbs. assisted
Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching
Working in a hot, and at times, cold (walk-ins/freezers) environment
Safely working with knives and other sharp objects, wearing any necessary PPE when needed
Working well with others in a team environment, often sharing tasks or collaborating on solutions
Working scheduled hours while physically present in the restaurant
Ability to see and hear
Multitasking and working under stressful conditions while dealing with customers and other employees
Handling difficult and/or sensitive situations with customers or other employees using tactful, appropriate, and effective communication

Nice To Haves

Experience working in a quick service restaurant setting
Bilingual in Spanish/English

Responsibilities

Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger
Provide an outstanding customer experience for every customer
Address all housekeeping duties throughout the restaurant
Other duties/projects as assigned
Enjoy greeting people while possessing a high energy level and an outgoing personality
Conversational in English with the ability to effectively communicate with Blake’s Lotaburger customers with a clear customer service focus
Operate cash register (POS System), accurately handle cash to make correct change, and correctly process credit card transactions
Regularly visit our customers in the dining room with the blue “check back” tray
Ensure the assembly table is always stocked with product and ice
Work safely with knives and other sharp objects, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner
Quickly assemble orders as per the customer’s preferences and in accordance with established procedures
Work as a team with the Grill Cook and Cashier/Counter Help
Operate the fryer in a safe manner in accordance with Blake’s Lotaburger service and safety standards
Prepare orders in accordance with established procedures
Responsible for product rotation and cleanliness of the reach-in freezer
Coordinate with Cashier/Counter Help and other Crew Members to complete orders quickly and accurately
Lead the kitchen by always being passionate about the food and fanatical about the process
Ability to multi-task within this skilled position with attention to detail
Handle multiple orders on the grill while adhering to Blake’s Lotaburger cooking techniques and recipes
Understand the health codes and procedures applicable to our business
Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table
Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner
Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler
Wash dishes and utensils
Ensuring all areas of the store are kept clean and safe, including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby & kitchen floors, wiping of drips/spills, and putting items away in their proper place