Crew Member -Restaurant - Ronald Reagan International Airport

Master Concessionair

About The Position

To maintain outstanding customer service as per the Brands standards, process sales quickly, accurately, and efficiently, to be comfortable with cash register operations and safeguard company assets. Works in assigned restaurant location as determined by management.

Requirements

Demonstrated pleasant attitude and energy to ensure great customer service
Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
Ability to process information/merchandise through register system
Demonstrated ability to learn food and beverage knowledge and participate in training as required
Ability to work under pressure and multi-task in a fast-paced environment
Ability to accurately count money and make change
Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
Ability to complete all shift-end documentation
Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
Ability to maintain a safe and clean restaurant for customers
Ability to walk and stand for long durations
Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)
Ability to do moderate to heavy lifting (25 lbs or less)
Knowledge and adherence to MCA policies and procedures
Knowledge and adherence to all airport rules and regulations
Commitment to service of customers, staff, co-workers, and management
High integrity and honesty, Work Ethic, passion, and commitment
Ability to work scheduled hours, including weekdays, weekends, and holidays
Follow through and dependability
Knowledge and commitment to safety and food sanitation

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service
Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Answers all guest questions or finds appropriate answers for guests
Bags the purchases for each customer
Performs duties of barista and food preparation as needed
Ability to accurately enter all orders into the point-of-sale system
Maintains display items in a clean and orderly fashion
Offers up-selling opportunities to all guests
Receives payment by cash, credit card or airline voucher
Issues all receipts and change due to customers
Compiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shift
Adheres to MCA cash handling policy and procedures
Communicates customer refunds and complaints to MOD
Maintains clean and orderly check out areas
Maintains orderly appearance of register area and supplies stocked
Weighs items sold by weight to determine prices
Stocks shelves and other market areas as directed by MOD
Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers needs
Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc
Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc
Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
Sweeps and mops as needed
Performs other duties and side-work as assigned