Crew Manager, Inflight Performance (Chicago, IL, US)

American Airlines • Chicago, IL

76d

About The Position

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

Requirements

• Bachelor's Degree or equivalent experience.
• 3+ years of related experience.
• Ability to work shift work, including weekends and holidays.
• Must be able to work on-site at assigned base/location.

Nice To Haves

• Current or Previous Inflight Crew Manager.
• Flight Attendant experience.
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau.
• Experience working with represented labor groups.

Responsibilities

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Leads all performance conversations and updates/documents flight attendants' record in the Attendance and Performance System (APS).
• Ensures flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provides coaching and counseling to flight attendants to address performance concerns.
• Implements appropriate action for violations, up to and including dismissal.
• Supports Inflight initiatives related to flight attendant performance.
• Participates in task forces to problem solve and plan the future direction of the Performance team.

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Programs providing tools, resources and support for personal well-being.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees