Crew Manager, Inflight Attendance

As a Crew Manager for Inflight Attendance at American Airlines, you will play a crucial role in supervising, directing, and coordinating the attendance activities of Flight Attendants. This position is part of the Flight Service team within the Customer Experience group, where you will be responsible for ensuring that attendance policies are adhered to and that Flight Attendants are supported in their roles. You will engage in various activities that include managing attendance conversations, processing mitigation in line with company policies, and serving as a local contact for reinstatement and leave policy questions, including FMLA and medical leaves. Your leadership will be essential in coaching and counseling Flight Attendants to ensure compliance with all company policies and regulations, and you will have the authority to initiate corrective actions when necessary. In this role, you will also participate in task forces and planning activities aimed at problem-solving and shaping the future direction of the department. You will be expected to support various initiatives set by Flight Service and work collaboratively with local base operations and the local APFA. The position requires flexibility, as you will need to work shifts that may include weekends and holidays. This is an opportunity to not only manage attendance but also to contribute to the overall success of the Flight Service team and enhance the customer experience at American Airlines.