Crew Management Supervisor
About The Position
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role The Crew Caller is responsible for ensuring that train crews are properly scheduled and notified for their assignments. This role involves coordinating with various departments, maintaining accurate records, and ensuring compliance with labor agreements and regulations. Please note that the Crew Management team supports a 24/7 railroad operation. As such, flexibility to work AM/PM schedules on a rotating basis is required.
Requirements
- Degree in Transportation, Business or related field or equivalent work experience.
- Experience or understanding of supervisory roles within an FRA regulated railroad environment.
- Knowledge of FRA Regulations on Operating rules GCOR, Timetable and Special Instructions.
- Familiarity with the physical layout and operation of the Authority’s rail system.
- Must have people skills and management skills to ensure professional interaction with the Operations team.
Nice To Haves
- Previous Crew Management/Scheduling Experience preferred
Responsibilities
- Assist in scheduling of train assignments.
- Notify train crews of their assignments in a timely manner.
- Maintain accurate records of crew assignments, hours worked, and availability.
- Coordinate with dispatchers, trainmasters, and other departments to ensure smooth operations.
- Monitor crew availability and manage crew changes as needed.
- Ensure compliance with labor agreements, safety regulations, and company policies.
- Handle emergency crew calls and reassignments as necessary.
- Provide excellent customer service to crew members and other stakeholders.
- Assist in the preparation of reports and documentation related to crew scheduling.
- Coordinate vehicle transportation for crew assignments as required.
- Investigate to customer complaints
Benefits
- Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.
- Collaborate with transverse teams and helpful colleagues
- Work with a dedicated team to optimize train operations and ensure safety compliance
- Utilise our safety-focused working environment
- Contribute to innovative projects
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
