The position involves training and supporting the drive-in crew members, carhops, and skating carhops to ensure quality food service in a clean, safe, and efficient manner, providing guests with an enjoyable experience at Sonic Drive-In.
Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable, Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
Trains, monitors and coaches crew members, carhops and skating carhops in performing all Basic Station functions.
Operates switchboard and records customer order, repeats order in a clear and understandable manner.
Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
Prepares fountain drinks and ice cream items.
Prepares food by cutting and chopping food items and cooking on grill or in fryers.
Prepares food orders efficiently within 2-3 minute time frame.
Packages all menu items into bags or trays and places drink orders into drink carriers.
Serves food to customers in an efficient manner in the Drive-Thru and as necessary when working in other Basic Stations.
Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
Routinely disposes of trash by transporting bags outside and into dumpsters.
Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.
Effective communication skills
Basic math and basic reading skills
Ability to follow directions
Ability to work irregular hours, nights, weekends and holidays
Ability to multi-task
Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations.
Successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs.
Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.
General knowledge and understanding of the restaurant industry or retail operations required, QSR preferred but not required.