Crew Leader

AMC Theatres • Oldsmar, FL

392d

About The Position

The Crew Leader position at AMC is designed to support operations in achieving guest satisfaction, associate engagement, and financial goals while developing leadership skills for future supervisory roles. This role involves delivering superior service, optimizing crew placement, and ensuring compliance with company standards, all within a dynamic and fast-paced environment focused on the movie experience.

Requirements

• Excellent guest service skills.
• Ability to communicate and work effectively with guests in high volume setting.
• Effective leadership and interpersonal skills.
• Ability to work effectively with supervisors and co-workers.
• Ability to work with minimal supervision.
• Ability to meet deadlines.
• Trained and able to demonstrate competency in all crew positions.

Responsibilities

• Deliver superior service when connecting with AMC guests and leading associates.
• Optimize Crew placement for each job function on a round-by-round basis.
• Assist with assigning breaks and jobs within an assigned area.
• Reinforce the Wardrobe 101 Standards with Crew.
• Peer coach on sales pitch for AMC Stubs.
• Resolve guest questions, concerns and issues, including distribution of passes when appropriate.
• Focus on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.
• Follow-up on opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.
• Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.
• Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.
• Distribute banks (box office, concession, guest service, and arcade).
• Provide change, as needed, using remote supply bank or floor safe.
• Pull cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.
• Distribute inventory to support the Food & Beverage stand.
• Secure inventory during theatre closing.
• Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.
• Assist with inventory processes and stock room organization.
• Assist with voids, refunds, seat blocking, and line management.
• Assist with maintenance needs, as necessary.
• Assist with marketing change out of posters, standees, handouts, etc.
• Assist in booth operations.
• Assist with Radiant performance scheduling.
• Perform actual Crew functions, as business levels require.
• Perform other duties as directed by management (must align with Crew Access Policy).
• Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
• Uphold AMC's Business Practice Standards and ensure compliance with company programs.

Benefits

• Free popcorn daily
• Half off eats and drinks
• Flexible schedules
• Ability to work with friends
• Free movies at any of our theatres nationwide
• Competitive compensation
• Excellent benefits
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motion Picture and Sound Recording Industries
• Education Level: No Education Listed