Crew Leader Level 4

McCorquodale Transfer•Birmingham, AL

1d•$22 - $28•Onsite

About The Position

The Crew Leader Level 4 helps bridge the gap between field operations and management, leading crews while supporting operations. This position is designed as a development role for future operations management, providing exposure to administrative and leadership responsibilities beyond the field.

Requirements

A Valid Driver's License
A clean driving record
2+ years history driving in the US
The ability to pass a drug test
The ability to pass a background check (100% clean background)
High School Diploma (or GED or High School Equivalence Certificate) required; additional training or certification in moving services/logistics preferred.
2+ years of leadership experience in moving or logistics operations required.
Ability to read, analyze, and interpret common documents.
Ability to respond to common inquiries or complaints from customers, management, and staff.
Ability to effectively present information to management, staff, and customers.
Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, and staff, etc.
Valid driver’s license is required
Must be able to travel 50-70% of the time
Overnight stays may be necessary.
Clean driving record.
The ability to pass a background check.
The ability to pass a drug screening.
To perform this job successfully, an individual should have basic proficiently in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.

Responsibilities

Lead and supervise moving crews, providing direction, coaching, and on-the-job training.
Mentor other crew leaders and movers, identifying and developing potential future leaders.
Support recruiting, onboarding, and training of new crew members in collaboration with management.
Assist management with scheduling moves, assigning crews, and monitoring job progress.
Review plans for efficiency and recommend adjustments to minimize delays and costs.
Help oversee vehicle readiness, equipment maintenance schedules, and supply inventory.
Conduct informal job performance observations and provide feedback to team members.
Assist with performance reviews and improvement plans under the guidance of management.
Document job outcomes, safety incidents, and equipment issues for operational reporting.
Plans and coordinates moving assignments, including packing, loading, unloading, and unpacking.
Manages inventory of packing supplies and ensures all equipment is properly utilized during moves.
Allocates tasks based on team members' strengths and expertise.
Act as on-site point of contact for customers, resolving concerns professionally.
Communicate job status updates to management, including potential risks or delays.
Participate in operational meetings and provide input to improve service quality.
Champions safe work practices and ensures all team members follow company protocols and regulatory requirements by enforcing company safety policies and leading pre-job safety briefings.
Perform spot checks to ensure quality standards are met in packing, loading, and delivery.
Resolve operational challenges in real time, handle and addressing any concerns.
Escalating significant issues to management, if needed.
Assist management with root-cause analysis and development of solutions for recurring issues.
Participate in management training sessions, shadow operations managers when possible.
Learn to analyze key operational metrics (KPI performance, costs, and labor efficiency).
Support operational projects, other initiatives, and duties as assigned.