Crew Leader -Food Sv

The CALDWELL ZOO•Tyler, TX

2d•Onsite

About The Position

Job Summary: Under the direction of the Manager, the Crew leader will act in a lead capacity to ensure a safe and professional environment, food safety, excellent food quality and outstanding customer service. Job Duties/Responsibilities: include the following but others may be assigned. Relays manager directions to associates as requested. Opens and closes concession as required and according to procedures. This includes ensuring a customer ready environment and observing safety/security procedures. Reconciles cash, prepares deposits and daily reports. Must possess strong money handling skills. Under Manager’s direction, will lead the food service team in regards to theft prevention, customer service, food quality, food production, merchandising and displays, receiving, pricing and stocking. Works with employees to achieve concession/zoo goals and serve as a positive role model. Exhibits excellent customer service and visitor assistance skills and the ability to avoid/resolve problem situations. Assists in training seasonal associates. Orders merchandise and supplies as assigned by manager. Trains seasonal associates. Assume responsibility for open/close process. Receive and stock supplies. Encourages adherence to set standards for customer service and food preparation by personal example and monitoring Food Service staff’s daily performance. Performs other duties as required.

Requirements

High School Diploma or General Education Diploma (GED), at least 1-2 years of food/retail experience in a lead position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively and present information in one-on-one or small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumferences, and volume.
Excellent cash handling skills required both manually and automated.
Basic computer skills with working knowledge of Microsoft Word and Excel.
Must have or obtain the Smith County Health District Food Training Certification.
Must have a valid Texas drivers license and driving record meet the criteria for insurability under The Caldwell Foundation’s fleet liability insurance policy.
Valid Texas Driver License
Food Training Certification
Ability to apply common sense understanding to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form in a timely fashion.
Ability to deal with problems involving a variety of concrete variables in situations where only limited standardization exists.
Ability to lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

Ability to speak Spanish helpful.
Merchandising and creativity a plus.

Responsibilities

Relays manager directions to associates as requested.
Opens and closes concession as required and according to procedures.
Reconciles cash, prepares deposits and daily reports.
Leads the food service team in regards to theft prevention, customer service, food quality, food production, merchandising and displays, receiving, pricing and stocking.
Exhibits excellent customer service and visitor assistance skills and the ability to avoid/resolve problem situations.
Assists in training seasonal associates.
Orders merchandise and supplies as assigned by manager.
Trains seasonal associates.
Assume responsibility for open/close process.
Receive and stock supplies.
Encourages adherence to set standards for customer service and food preparation by personal example and monitoring Food Service staff’s daily performance.
Performs other duties as required.