Crew Leader, Coordinator, and Mover

FRSTeam•East Taunton, MA

16d•$20 - $22

About The Position

FRSTeam by of New England is seeking a service-focused, friendly professional to join our team as a Crew Leader and Job Coordinator. As the Contents Restoration Job Coordinator & Crew Leader , you will oversee the packing out of residential properties affected by disasters, ensuring that all items—furniture, electronics, textiles, and personal belongings—are carefully and efficiently handled, packed, and transported. You will lead and supervise a team of restoration technicians, ensuring high-quality service, safety, and organization throughout the entire process. At FRSTeam of New England, we help families and businesses during their time of need after they’ve experienced property damage. We handle many of the things that people care about most, their contents. For us at FRSTeam, each day holds a real sense of purpose. Many families and business owners have told us that we are the best part of this dark time. We think that’s because we focus on making the process as stress-free as possible, bringing compassion and kindness to every action. There is nothing like the feeling of bringing back a family's personal belongings, whether it's a favorite baby blanket or stuffed animal or a game console to pass the time in a hotel someone is staying in as temporary housing while their home is being restored. That smile you get lets you feel the hope you bring while restoring their personal lives.

Requirements

Professionalism, people-oriented and highly organized.
Applicant must be able to pass background check and possess clean driving record (must be able to drive company vans and trucks).
Ability to consistently lift and carry up to up to 100 lbs. or more on a daily basis (consisting of bags of clothes to electronics and furniture)
customer service, labor: 1 year

Responsibilities

Lead and coordinate the packing out of homes and properties, ensuring that all items are carefully cataloged, packed, and prepared for restoration or storage.
Customer contact and follow up through delivery of goods
Supervise a team of restoration crew members, providing guidance, training, and ensuring high standards of quality and professionalism are met.
Ensure an accurate inventory of all items is recorded using tracking software, and maintain a detailed list of each item’s condition, location, and treatment plan.
Manage delicate, high-value, or fragile items such as electronics, artwork, and textiles with care and precision.
Maintain clear communication with clients, insurance adjusters, and the restoration team to ensure a seamless process and excellent customer experience.
Handle and oversee the proper packing, labeling, and transportation of belongings to storage or restoration facilities.
Ensure all safety protocols and industry best practices are followed during all stages of the restoration process.
Perform final inspections of the packed items and job site to ensure everything is done to the highest standards.