Crew Lead (Part Time Manager) - Daytona Beach Outlet Center, Daytona Beach, FL

Retail Stores•Daytona Beach, FL

1d•Onsite

About The Position

As the ultimate vineyard vines Brand Ambassador, The Crew Lead will support the Store Team to drive top-line sales through personal sales, crew development, and community partnerships. When on the Sales Floor, the Crew Lead will ensure the customer experience supports our brand promise that “Every Day Should Feel This Good.” Driving Profitable Sales Growth: - Generate Sales - Supports store to meet and exceed store financial goals and metrics. - Measures and develops crew performance goals to increase profitability - Actively looks for opportunities to drive additional sales and traffic - Partners with Store Manager and Field Leadership to create acquisition and traffic driving events in the local community Operations - Responsible for Opening and Closing store process - Executes the fundamentals of merchandise receiving and stockroom management - Supports the Management team to train crew around Loss Prevention Focuses - Helps maintain a clean and well-maintained store environment Creating Better Relationships With Our Customers - Customer experience - Regularly exemplifies our values of: Passion, Service, Integrity, Commitment, Teamwork, and Fun - Acts as the Host of the Party -- ensuring that each customer has a welcoming, real, classic, encouraging, energetic and fun experience - Develops and maintains relationships with top customers - Supports the customer experience through Hug Book Management including the following: - Coaching team on usage - Managing wish lists - Monitoring % of Sales coming from Hug Book - Leads the store in email capture and educating new crewmembers on best practices Merchandising Helps to maintain merchandising as it pertains to company standards, current compass and brand initiatives. This includes regular replenishment and reaction to sell-through Contributes to weekly feedback Making Vineyard Vines a Better Place to Work - Crew Development - Helps management team conduct daily huddles - Educates new crewmembers with the New Hire Orientation including the following: - Whale Experience - Fit Sessions - Product Knowledge - MPOS/technology tools - Partners with Management to train crew on weekly, season and in-stock product knowledge - Supports store team-building activities with management team along with the creation of contests - Supports management team in providing crew feedback through coaching in the moment - Attends Manager Meetings - Regularly meets with Store Manager regarding development goals, and personal performance - Helps in recruiting and referring top talent for the store team

Requirements

Bilingual
Spanish speaking preferred
Charismatic personality and a passion for the vineyard vines brand
Has displayed a proven track record in driving sales
Positive outlook
Strong interpersonal communication and customer service skills
Ability to perform effective selling techniques to achieve sales and clienteling
Has exhibited leadership and mentorship skills
Creative, adaptable, and entrepreneurial
Team focused, confident and professional
Accuracy and attention to detail
Ability to plan, manage time, and make decisions in a fast paced environment
Ability to effectively receive and communicate feedback
Stand and/or move around for extended periods of time
Reach, carry, bend, and climb ladders occasionally
Lift up to 40 pounds, unless an accommodation is requested
Consistent weekend availability required -- dependent upon the needs of the business
Cannot close on weekends or peak-days by one’s self

Responsibilities

Generate Sales
Supports store to meet and exceed store financial goals and metrics.
Measures and develops crew performance goals to increase profitability
Actively looks for opportunities to drive additional sales and traffic
Partners with Store Manager and Field Leadership to create acquisition and traffic driving events in the local community
Responsible for Opening and Closing store process
Executes the fundamentals of merchandise receiving and stockroom management
Supports the Management team to train crew around Loss Prevention Focuses
Helps maintain a clean and well-maintained store environment
Regularly exemplifies our values of: Passion, Service, Integrity, Commitment, Teamwork, and Fun
Acts as the Host of the Party -- ensuring that each customer has a welcoming, real, classic, encouraging, energetic and fun experience
Develops and maintains relationships with top customers
Supports the customer experience through Hug Book Management including the following:
Coaching team on usage
Managing wish lists
Monitoring % of Sales coming from Hug Book
Leads the store in email capture and educating new crewmembers on best practices
Helps to maintain merchandising as it pertains to company standards, current compass and brand initiatives. This includes regular replenishment and reaction to sell-through
Contributes to weekly feedback
Helps management team conduct daily huddles
Educates new crewmembers with the New Hire Orientation including the following:
Whale Experience
Fit Sessions
Product Knowledge
MPOS/technology tools
Partners with Management to train crew on weekly, season and in-stock product knowledge
Supports store team-building activities with management team along with the creation of contests
Supports management team in providing crew feedback through coaching in the moment
Attends Manager Meetings
Regularly meets with Store Manager regarding development goals, and personal performance
Helps in recruiting and referring top talent for the store team