Crew Chief

Team Car Care Dba Jiffy Lube•Seattle, WA

1d•Onsite

About The Position

As a Crew Chief, you are an important part of the management team, focused on providing top-notch service to customers. You will collaborate with the General Manager to guide the crew, ensure smooth operations, and boost sales. Crew Chiefs receive training for various jobs and have opportunities for career advancement within the company. This role offers leadership experience and chances to grow your skills and career with Team Car Care.

Requirements

One to three years of retail management experience
Exceptional oral and written communication skills
Proven leader that possesses the ability to inspire and motivate diverse groups of people
Sound business sense and a comprehensive understanding of the retail industry
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
Has a "Guest First" mindset
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to stand on your feet on hard surfaces like concrete or metal
Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes
Must be able to lift and move work-related items up to 50 pounds
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus
Coach and execute excellent customer service while creating an exceptional guest experience
Set a positive example as a leader while building team engagement and efficiency
Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction
Ensure our quality control measures and processes are followed consistently
Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives
Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
Provide clear and detailed direction to the team consistently
Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)
Provide guidance and mentoring to the automotive technicians and CSA's
Perform opening and closing duties when the General Manager (GM) is off
Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need
Leads daily team huddles and store meetings
Setting the direction for achieving the business goals
Manages inventory and product order that meets the business need
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
Assist guests with their questions and needs. In-person, electronically, or via the telephone

Benefits

401K plan w/ company match
Biweekly Bonus Incentives
Career advancement opportunities
DailyPay
Do not need to pay for tools
Employee Discount
Employee Referral Bonuses
Fleet Referral Bonuses
Medical/dental/vision insurance benefits
PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
PTO after 180 days
Spot bonuses through our internal rewards program
Uniforms paid for and laundered